F5F Stay Refreshed Software Operating Systems Error code 0xc1900101 - 0x3000D in Windows 10 indicates a hardware or driver issue.

Error code 0xc1900101 - 0x3000D in Windows 10 indicates a hardware or driver issue.

Error code 0xc1900101 - 0x3000D in Windows 10 indicates a hardware or driver issue.

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HANG99
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62
11-12-2016, 09:50 AM
#1
Attempting to upgrade your Gigabyte P34G from 8.1 Home to 10 Home caused a crash. The update stalled at 91% during feature installation and then terminated with a fatal error about VIDEO_DXGKRNL_FATAL_ERROR. It restarted to Windows 8.1, but the issue persists. Anyone have tips to complete the install and get your gaming laptop working again?
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H
HANG99
11-12-2016, 09:50 AM #1

Attempting to upgrade your Gigabyte P34G from 8.1 Home to 10 Home caused a crash. The update stalled at 91% during feature installation and then terminated with a fatal error about VIDEO_DXGKRNL_FATAL_ERROR. It restarted to Windows 8.1, but the issue persists. Anyone have tips to complete the install and get your gaming laptop working again?

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Donald_Trumpz
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246
11-12-2016, 06:27 PM
#2
Press F10 during startup and enable safe mode. Once active, you can request a system reset after ensuring everything is ready.
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Donald_Trumpz
11-12-2016, 06:27 PM #2

Press F10 during startup and enable safe mode. Once active, you can request a system reset after ensuring everything is ready.

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XAndreaGamerX
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28
11-13-2016, 04:30 PM
#3
Dedicated graphics card available? If yes, nothing else seems to work. Consider removing the graphics card and checking drivers; then upgrade to integrated graphics before reinstalling the card and drivers. This is just an assumption based on the VIDEO_DX_GKRNL_FATAL_ERROR message. I might be completely off. Disclaimer: proceed at your own risk. The level of risk is unclear.
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XAndreaGamerX
11-13-2016, 04:30 PM #3

Dedicated graphics card available? If yes, nothing else seems to work. Consider removing the graphics card and checking drivers; then upgrade to integrated graphics before reinstalling the card and drivers. This is just an assumption based on the VIDEO_DX_GKRNL_FATAL_ERROR message. I might be completely off. Disclaimer: proceed at your own risk. The level of risk is unclear.

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DavidDayz
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11-15-2016, 01:19 AM
#4
It’s not working properly during the first setup, so going into safe mode isn’t possible. Since it’s a gaming laptop, you can’t remove the NVIDIA graphics card.
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DavidDayz
11-15-2016, 01:19 AM #4

It’s not working properly during the first setup, so going into safe mode isn’t possible. Since it’s a gaming laptop, you can’t remove the NVIDIA graphics card.

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Zbob11
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198
11-16-2016, 11:46 AM
#5
On a forum user's end, I attempted to install software via USB and it functioned properly. The main challenge was that my GTX 960M was disabled in Device Manager under Code 43. I removed the driver, turned off automatic updates for nVidia cards, and downloaded the newest driver from the manufacturer’s site. Still no success Undecided
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Zbob11
11-16-2016, 11:46 AM #5

On a forum user's end, I attempted to install software via USB and it functioned properly. The main challenge was that my GTX 960M was disabled in Device Manager under Code 43. I removed the driver, turned off automatic updates for nVidia cards, and downloaded the newest driver from the manufacturer’s site. Still no success Undecided

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kingkingking20
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8
11-16-2016, 05:40 PM
#6
After checking Gigabyte's website, I noticed they released driver updates for laptops with similar hardware but newer graphics cards. I installed the latest Intel chipset drivers and rebooted; my NVIDIA card stopped working. It seems a compatibility issue was fixed by the new drivers.
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kingkingking20
11-16-2016, 05:40 PM #6

After checking Gigabyte's website, I noticed they released driver updates for laptops with similar hardware but newer graphics cards. I installed the latest Intel chipset drivers and rebooted; my NVIDIA card stopped working. It seems a compatibility issue was fixed by the new drivers.

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