F5F Stay Refreshed Hardware Desktop Error BSOD and computer restarts occurs due to critical kernel-power failure.

Error BSOD and computer restarts occurs due to critical kernel-power failure.

Error BSOD and computer restarts occurs due to critical kernel-power failure.

E
EBAC9
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48
10-15-2025, 03:59 PM
#1
Computer experiences random BSOD and restarts, mostly under light usage. It doesn’t happen during gameplay, and temperatures check out when load is high; everything appears normal.
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E
EBAC9
10-15-2025, 03:59 PM #1

Computer experiences random BSOD and restarts, mostly under light usage. It doesn’t happen during gameplay, and temperatures check out when load is high; everything appears normal.

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C
Ceadran
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53
10-15-2025, 03:59 PM
#2
This link provides guidance on troubleshooting performance issues related to event ID 41 on Windows clients.
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C
Ceadran
10-15-2025, 03:59 PM #2

This link provides guidance on troubleshooting performance issues related to event ID 41 on Windows clients.

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T
Tuetme
Senior Member
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418
10-15-2025, 03:59 PM
#3
Place the minidump on a server, make it publicly accessible, and share the link. Please note this file is binary and cannot be read directly; you must use the Windows debugger to view it. You should be able to copy the file, but not move the original. (The file is owned by the system SID, so only copies are allowed.)
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T
Tuetme
10-15-2025, 03:59 PM #3

Place the minidump on a server, make it publicly accessible, and share the link. Please note this file is binary and cannot be read directly; you must use the Windows debugger to view it. You should be able to copy the file, but not move the original. (The file is owned by the system SID, so only copies are allowed.)

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B
Blogging
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59
10-15-2025, 03:59 PM
#4
John, I've updated the original post with a link to the kernel dump in Google Drive.
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B
Blogging
10-15-2025, 03:59 PM #4

John, I've updated the original post with a link to the kernel dump in Google Drive.

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L
LuminousPeter
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139
10-15-2025, 03:59 PM
#5
File not available for public viewing
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L
LuminousPeter
10-15-2025, 03:59 PM #5

File not available for public viewing

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K
Kaisetsu
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651
10-15-2025, 03:59 PM
#6
Whoops, should be sorted now.
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K
Kaisetsu
10-15-2025, 03:59 PM #6

Whoops, should be sorted now.

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S
seudo__
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16
10-15-2025, 03:59 PM
#7
install the chipset driver update for your motherboard
We'll be back.
You have an outdated driver for ITEUcmCxClient.sys. Just a note.
Enter BIOS and disable Armoury Crate software. Restart and check if the bugcheck appears. The system waited 19 hours before reporting a bug. The error was an access violation, indicating data issues but unclear cause. Bugcheck was found in Valorant Vanguard Anticheck software located at C:\Program Files\Riot Vanguard\vgk.sys. Timestamp: Wednesday June 18 15:10:59 2025.
Running process: ArmouryCrate.UserSessionHelper.exe
Machine info:
BiosReleaseDate = 03/07/2025
BiosVersion = 3001
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z790-E GAMING WIFI
ProcessorNameString = Intel® Core™ i9-14900K
Overclock driver running:
C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Sun Apr 14 04:53:16 2024
13: kd> !sysinfo cpuspeed
CPUID: "Intel® Core™ i9-14900K"
Rated Speed: Not detected!
Measured Speed: 3187
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S
seudo__
10-15-2025, 03:59 PM #7

install the chipset driver update for your motherboard
We'll be back.
You have an outdated driver for ITEUcmCxClient.sys. Just a note.
Enter BIOS and disable Armoury Crate software. Restart and check if the bugcheck appears. The system waited 19 hours before reporting a bug. The error was an access violation, indicating data issues but unclear cause. Bugcheck was found in Valorant Vanguard Anticheck software located at C:\Program Files\Riot Vanguard\vgk.sys. Timestamp: Wednesday June 18 15:10:59 2025.
Running process: ArmouryCrate.UserSessionHelper.exe
Machine info:
BiosReleaseDate = 03/07/2025
BiosVersion = 3001
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z790-E GAMING WIFI
ProcessorNameString = Intel® Core™ i9-14900K
Overclock driver running:
C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Sun Apr 14 04:53:16 2024
13: kd> !sysinfo cpuspeed
CPUID: "Intel® Core™ i9-14900K"
Rated Speed: Not detected!
Measured Speed: 3187

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B
Brynhiadre
Junior Member
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2
10-15-2025, 03:59 PM
#8
Why am I not surprised Vanguard and Armoury Crate were involved... Thanks for the patience, I had to attend a family wedding and only returned today. I've updated the chipset driver as you suggested and removed Armoury Crate. I'm hoping that clears everything up now, thank you so much for your assistance. Actually, it was you assisting someone else in another thread with the same problem that gave me a good starting point, which made me feel relieved when you came back to help.
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B
Brynhiadre
10-15-2025, 03:59 PM #8

Why am I not surprised Vanguard and Armoury Crate were involved... Thanks for the patience, I had to attend a family wedding and only returned today. I've updated the chipset driver as you suggested and removed Armoury Crate. I'm hoping that clears everything up now, thank you so much for your assistance. Actually, it was you assisting someone else in another thread with the same problem that gave me a good starting point, which made me feel relieved when you came back to help.

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