Encountered issues while playing games, noticing red solder traces on the laptop's motherboard and frequent crashes.
Encountered issues while playing games, noticing red solder traces on the laptop's motherboard and frequent crashes.
Hello, I purchased a used Acer E5-576G laptop from a repair shop. Upon opening it, I noticed a red soldered wire on the motherboard, which seems to have been installed by the technicians. I searched online for information about this specific wire and didn’t find any references. What could be the reason for its presence? Additionally, the laptop crashes when playing games with an NVIDIA GPU (MX150). Could the short soldered wire be causing a connection issue? Or is the GPU malfunctioning? It’s unusual, but there don’t appear to be any problems visible in the NVIDIA live view, with no artifacts or glitches. I observed some issues in the Far Cry New Dawn menu, but the game ran smoothly for about ten seconds without any crashes or graphical errors. What might be causing these problems? I took these steps: updated Windows to the latest version, reinstalled Windows, applied a fresh thermal paste on both CPU and GPU (noting that the repairmen used too much, possibly silicone), checked for dust inside the laptop (it was clean), and provided a reference photo of the component.
Regarding the artifacts, they are small colored squares that are emerging and vanishing quickly in tiny amounts.
Absolutely, it seems like the GPU isn't working properly now. That means you received a faulty product.
It seems like you're considering a few options. There might be improvements possible without changing the layout, or you could try submitting it again. It feels odd since your other laptop had a failing GPU, yet games still ran despite issues.
I discovered this laptop functions well when using a power adapter without it. Glitches and crashes only occur when the adapter is plugged in. It seems the graphics chip operates correctly, but there are other issues. I tested different adapters but had no success. Removing the battery and relying solely on the adapter didn’t fix the problem either. Switching to battery-saving mode didn’t help. Everything works smoothly with the charger unplugged. Could you suggest anything? Perhaps there’s a motherboard issue or a charging port fault? I also sent a photo of the motherboard if you’d like to review it.
The chip seems to work best when the device is running at maximum capacity, which happens when the adapter is connected. It’s showing signs of failing soon unless fixed.