Electronic Arts is pulling users from the platform.
Electronic Arts is pulling users from the platform.
I manage two EA accounts. I had to create a second one just to reach their support. My first account lost access because I couldn't recall the linked email. Recently, I remembered and EA assured me they could resolve the problem by resetting the password and sending it to the same address I used before. But now they insist I reset it again and that since my ISP no longer exists, I can't regain access. They also said my account was closed due to inactivity and that I wouldn’t be able to get back even with the old email. This feels like theft—money was taken to provide a product, now it’s gone. It’s clear they’re acting without accountability. Personally, I won’t buy another EA product and will share this warning widely; if they cheat me, I’ll make sure others do too.
Yeah, as Spotty said. I've had similar issues, albeit thankfully not with a company where I had spent money (yet). There's no real way for them to reinstate you that couldn't also be done fraudulently. It's not like you signed up with ID, and can just provide that ID again, or walk up to a counter and somehow verify your identity. The only way they can really protect against this is extra verification steps at signup, but everybody would rake them over the coals even more for that. Moral of the story is to be extra careful, the more money you've spent with a company. Something like Steam, I'm making extra sure that I have additional verification steps if available. Multiple emails, phone numbers, whatever you can.
Here’s a rephrased version of your message:
@Spotty Well I’ve shared my account information for a new account, including my name and gamertag—details I only have myself. I also know the email address of my previous account, which is why someone might think they can claim it. What I’m pointing out is that EA often changes expectations when users aren’t consistent, shifting requirements and then cutting off access. For example, they might say they’ll fix the issue once I provide my email, only to send a message to an invalid address and claim they’re closing the account due to inactivity.
At that time, I wasn’t sure many people understood things like using the email your ISP gave you during dial-up. @OddOod This isn’t fair—they were clearly trying to charge me twice. I have enough info to verify my identity, and even an EA representative would recognize who I am. It’s just their policy, and they can’t do anything about it. @SorryBella Even with proof, I know EA often denies these claims. Same goes for Ubisoft on Uplay. - Oh, you admit they’ll go to great lengths to take money from you? But are you okay with that? Can I get your house keys, please?
You likely need to present your case in court if you have the proof and evidence. Depending on your country and consumer protection regulations, you might not have valid reasons to challenge them. I noticed a recent complaint about Ubisoft, so I reviewed some of their terms and conditions. They state that inactive accounts after six months are terminated, but they can do this whenever they choose. They also claim their products are delivered "AS IS" without any guarantees. I consulted my local consumer affairs office, which pointed out several issues: digital copies are equivalent to physical ones; access to games beyond Far Cry 3 requires their launcher, which is often unstable. If your system fails due to a poor device or becomes inoperable within six months, and your consumer law requires products to be fit for purpose, this violates their terms. Additionally, they force users to rely on their controlled software and restrict updates, conflicting with ownership rights and fair usage expectations.