Does your laptop get stuck in a freeze state right after you unplug an HDMI cord?
Does your laptop get stuck in a freeze state right after you unplug an HDMI cord?
I have a 2-year old HP Pavilion Gaming laptop with an AMD Ryzen 5 4600H processor and a NVIDIA GeForce GTX 1650 Ti graphics card. It comes with 16GB of RAM, but my external monitor is connected to the same motherboard, which makes it run at only 60Hz just like the screen on the laptop. I am getting stuck in loops where things freeze while music keeps playing or videos keep going, even though nothing changes on the screen until I unplug and plug the monitor back in several times. Maybe my graphics card is to blame for this. WHAT IS HAPPENING? When I play a game (even an old one like Team Fortress 2) or watch YouTube, the computer freezes but the sound continues to work normally. The picture stays frozen on the screen. If I just unplug and plug the external monitor again after that freeze starts up, then everything works fine again for about a minute. WHY? I have already updated my graphics drivers, and HP driver assistant isn't telling me there are any new ones to install. Sometimes, if I'm playing and use "alt+tab" to switch between apps, then click on a different video, it loads the new YouTube page normally but freezes right after that and repeats what happened before.
Check your laptop's temperature while it is freezing. Look at hard drive errors using tools like CrystalDiskInfo or manufacturer diagnostics. Run DISM online to check Windows integrity, then open Command Prompt as admin and type DISM /Online /Cleanup-Image /RestoreHealth. Use a clean boot for troubleshooting by following the Microsoft guide on how to perform one in Windows. Check your RAM by running memtest.org. Install an automatic USB driver using a ddu uninstaller or reinstall your graphics driver from HP's official site.