Does your Ampere Altra Q64-22 + AsRock Rack ALTRAD8UD fail to post or power up?
Does your Ampere Altra Q64-22 + AsRock Rack ALTRAD8UD fail to post or power up?
Hi! My Ampere Altra Q64-22 + AsRock Rack ALTRAD8UD isn’t starting or posting properly. After removing everything except two verified RAM sticks and the CPU, I’ve tested two functional power supplies and even cleared the CMOS manually. The CMOS battery is reading 3V DC as expected. IPMI via OpenBMC works, I can access the web UI and sensors pass checks, but the Power status stays “unknown” even with the CPU installed. I’ve also tried bridging the front panel power pins manually. Removing the CPU helped—its health check passed and the Power status changed to green. Now it’s unclear whether the board or the CPU is faulty. How can I further troubleshoot this? Any advice would be greatly appreciated before spending more money.
In my opinion, you might want to test the problematic processor on a reliable motherboard with the latest BIOS and observe if the same problem appears. Alternatively, you could install a functioning processor onto the board and check for recurrence. If the issue continues, consider using a CH341A BIOS programming tool to reset the BIOS settings, as there seems to be no BIOS recovery option listed in the manual.
Dear Sir,
Thank you for your purchase of ASRR's product; we apologize for any inconvenience this may have caused.
You mentioned you might have attempted some troubleshooting, but just in case, consider these steps:
1. Temporarily remove the CPU from its socket and check the pins for any bending or dirt. Ensure the CPU and heatsink are properly seated and all screws are tightened correctly.
2. Try booting the machine by attempting to install the DDR4 288-pin RDIMM/ LDIMM memory modules at the A1 & E1 DIMM slots (Reference: UM pg.29, Recommended Memory Configurations).
3. If you have already checked other components such as RAM, power supply, or additional add-on cards, consider it as a possible cause and test them separately.
4. Have you used these parts on another machine?
5. Have you tested your system with a different power supply unit, or is this PSU being used on another device?
6. Have you tried clearing the CMOS and re-seating the components, as this can sometimes resolve temporary BIOS issues?
To proceed, disconnect the power cable, remove the CMOS battery, press the power button to discharge any remaining charge, and then touch the two pads on the Clr_cmos pad with a paperclip.
If after these actions the motherboard still does not boot, please contact the retailer for further RMA assistance.
For more information, you can visit: https://event.asrockrack.com/tsd.asp?ln=en
Thank you.
I managed to resolve the issue. I was working with UDIMM desktop RAM instead of the registered RDIMM server RAM. After changing the memory, the board turned on. Also, I found that it typically takes 30-60 seconds for the board to power up and display any VGA output. This is normal and expected.