F5F Stay Refreshed Hardware Notebooks Does my phone work with a new surface after I replaced it?

Does my phone work with a new surface after I replaced it?

Does my phone work with a new surface after I replaced it?

S
Si0neR
Member
235
10-19-2026, 10:58 PM
#1
Hello all, Recently due to some unfortunate interactions between my Microsoft Surface Pro 7 and a stone floor, I had to get the screen repaired, which was done by a third party repair service. When I got the Surface Pro back, I noticed that although the screen reacted to touch, trying to use multiple touch points resulted in 0 input and although the pen (Surface Pen 2) was recognized and paired, I was unable to draw with it (buttons worked fine). I noticed many users having similar issues to which I'll link below, however none of the suggestions resulted in any changes to the device's functionality. Product details: Surface Pro 7, original screen: LP123WQ1 (LGD0555), screen replacement: according to Device Manager LGD0555, many drivers say that 'Device settings from ... were not migrated due to partial or ambiguous device match'. Intel Iris Plus Graphics driver further says 'Device PCI ... requires further installation'. Furthermore, I don't see a 'HID-compliant pen' driver under the HID list. Attempts I made so far: Reboot Run Surface Diagnostic Toolkit (lmao) Hard reboot (by pressing the power button for a set time) Reinstall OS from scratch Update OS Update drivers from MS website Uninstall / Reinstall HID-compliant touch screen driver Uninstall / Reinstall and then update Intel Precise Touch Device driver Uninstall / Reinstall and then update Intel Iris Plus Graphics driver Resources used: https://answers.microsoft.com/en-us...mp...0bcbf76f22 https://answers.microsoft.com/en-us...h-...cbb9673885 catalog.update.microsoft.com https://www.reddit.com/r/Surface/comment...er_screen/ https://answers.microsoft.com/en-us...no...67bd6aefa5 https://www.reddit.com/r/Surface/comment...p_working/ https://answers.microsoft.com/en-us...no...67bd6aefa5 https://www.reddit.com/r/Surface/comment...touch_not/ https://www.reddit.com/r/Surface/comment..._solution/ ...and many more but I don't want to spam too much with links
S
Si0neR
10-19-2026, 10:58 PM #1

Hello all, Recently due to some unfortunate interactions between my Microsoft Surface Pro 7 and a stone floor, I had to get the screen repaired, which was done by a third party repair service. When I got the Surface Pro back, I noticed that although the screen reacted to touch, trying to use multiple touch points resulted in 0 input and although the pen (Surface Pen 2) was recognized and paired, I was unable to draw with it (buttons worked fine). I noticed many users having similar issues to which I'll link below, however none of the suggestions resulted in any changes to the device's functionality. Product details: Surface Pro 7, original screen: LP123WQ1 (LGD0555), screen replacement: according to Device Manager LGD0555, many drivers say that 'Device settings from ... were not migrated due to partial or ambiguous device match'. Intel Iris Plus Graphics driver further says 'Device PCI ... requires further installation'. Furthermore, I don't see a 'HID-compliant pen' driver under the HID list. Attempts I made so far: Reboot Run Surface Diagnostic Toolkit (lmao) Hard reboot (by pressing the power button for a set time) Reinstall OS from scratch Update OS Update drivers from MS website Uninstall / Reinstall HID-compliant touch screen driver Uninstall / Reinstall and then update Intel Precise Touch Device driver Uninstall / Reinstall and then update Intel Iris Plus Graphics driver Resources used: https://answers.microsoft.com/en-us...mp...0bcbf76f22 https://answers.microsoft.com/en-us...h-...cbb9673885 catalog.update.microsoft.com https://www.reddit.com/r/Surface/comment...er_screen/ https://answers.microsoft.com/en-us...no...67bd6aefa5 https://www.reddit.com/r/Surface/comment...p_working/ https://answers.microsoft.com/en-us...no...67bd6aefa5 https://www.reddit.com/r/Surface/comment...touch_not/ https://www.reddit.com/r/Surface/comment..._solution/ ...and many more but I don't want to spam too much with links

P
Pengwang
Member
50
10-20-2026, 03:11 AM
#2
I needed my screen fixed, so someone else did it at their shop. You should probably call your official store to check what parts were used in the fix. If possible, I would have bought a matching new part myself just to make sure everything works right without any problems.
P
Pengwang
10-20-2026, 03:11 AM #2

I needed my screen fixed, so someone else did it at their shop. You should probably call your official store to check what parts were used in the fix. If possible, I would have bought a matching new part myself just to make sure everything works right without any problems.