Do you know why your new Logitech G502 Hero gaming mouse has an oily and sticky feel? Any suggestions or solutions?
Do you know why your new Logitech G502 Hero gaming mouse has an oily and sticky feel? Any suggestions or solutions?
Hi guys,
I'd bought a new gaming mouse 2 weeks ago and after hardly using it for a week, it felt somewhat sticky from either side and the buttons as well which I found quite frustrating, I can still feel that weird stickiness now but in addition to being sticky in my hand, it also feels quite oily now and I'm not sure whether the mouse I got in the first place has been defective on arrival or after a day or 2 it started giving these weird sticky signs as I don't exactly remember but I guess the transparent wrapper wrapped around the mouse in the box made it slightly sticky after unboxing and after 3 or 4 days, it became a lot stickier and oily as well after a week. I'd appreciate any idea or suggestion to help me fix my mouse, thanks in advance.
🙁
Things you should know:
• I tried to clean it with a damp cloth twice because I didn't want to use any alcoholic cleaning agent to ruin the pattern made of rubber on either side of the mouse but no help.
• It's still under warranty but I don't think that the retail store would accept claim for that stickiness instead of cleaning it with those alcoholic cleaning agents which I'm afraid of using on my new mouse.
I wouldn't go beyond following Logitec's cleaning guidelines.
The store itself could be affected by receiving fake or low-quality items.
The mouse might have been exposed to high temperatures during shipping, leading to material breakdown.
Heat isn't ideal for most products, especially electronics.
If the mouse stays sticky, I would exchange it.
Two thoughts:
1) Where was the mouse purchased? Any chance that the mouse could be counterfeit or refurbished?
2) Cleaning:
https://support.logi.com/hc/en-us/articles/360023416333
If not comfortable with just those directions then check for any other cleaning instructions specific to the G502.
I bought my mouse from a trusted store where I usually buy PC parts, so I’m not sure it’s possible it’s fake or refurbished!
I attempted to clean it with 70% isopropyl alcohol, but the issue remains unchanged. I’m unsure if another type of alcohol would help; should I try a different brand or concentration?
I checked the Logitech cleaning instructions, but they didn’t provide guidance on this situation.
I considered using the alcohol multiple times over several days because the residue is very strong and doesn’t disappear easily.
I would not go beyond following Logitec's cleaning guidelines.
The store itself could be affected by receiving fake or low-quality items.
The mouse might have been exposed to high temperatures during shipping, leading to material breakdown.
Heat is harmful to many products and electronics in particular.
If the mouse stays sticky, I would exchange it.
Got it, I'll attempt to return it soon or consider purchasing a replacement if necessary, thank you.