Did the AMD driver crash? Could you offer any advice or assistance?
Did the AMD driver crash? Could you offer any advice or assistance?
From a few months ago, my computer would occasionally crash while watching Netflix and switching tabs to another window. It was unpredictable and didn’t occur often; I wasn’t even aware of it until now because the crashes only happened during alt-tabbing while streaming Netflix. No issues arose when I switched tabs while playing games or using the web browser.
I searched online for solutions and tried some recommendations from whoCrashed to understand the problem. The crash logs provided were unclear, but here’s what was recorded when the crash occurred:
On Tue 4/8/2025 1:53:21 AM your computer crashed or a problem was reported
Crash dump file: C:\WINDOWS\Minidump\040825-6359-01.dmp (Minidump)
Bugcheck code: 0x50(0xFFFFDC19532E5F00, 0x2, 0xFFFFF8008273B1DB, 0x2)
Bugcheck name: PAGE_FAULT_IN_NONPAGED_AREA
Driver or module involved: amdkmdag.sys
File path: amdkmdag.sys
Description: ATI Radeon Kernel Mode Driver
Product: ATI Radeon Family
Company: Advanced Micro Devices, Inc.
Bug check description: Indicates invalid system memory reference, possibly due to a faulty driver. Antivirus or a corrupted NTFS volume could also trigger this. Hardware issues like overheating RAM or video memory may be involved.
Analysis suggests the issue is likely software-related, probably caused by a driver bug. Memory corruption seems possible, linked to faulty drivers, bad RAM, or overheating components.
Recommended action: Check for updates on amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Search queries: amdkmdag Advanced Micro Devices, Inc. PAGE_FAULT_IN_NONPAGED_AREA
Advice: Should I consider downgrading the software?
My PC details: Ryzen 7 5700x, AsRock A320M-HDV R4.0, MSI RX 6700XT
When sharing a troubleshooting thread, it's important to provide complete system specifications. Please format your build like this:
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This may relate to my AMD GPU driver? Maybe. You can use DDU to clear all GPU drivers (Intel, Nvidia, AMD) in Safe Mode, then install the newest driver from AMD's support site via an elevated command—right-click installer > Run as Administrator. Check if that resolves the issue.
You may also want to share your .dmp files for review. You'll need to upload them to a service like DropBox and provide the link here.
Moved the thread from the Components section to the Systems section.
Have you adjusted any BIOS configurations, particularly memory overclocking (XMP, etc.)? If yes, revert the BIOS to its standard settings. Similarly, reinstall the AMD video driver to its original configuration.