F5F Stay Refreshed Hardware Desktop Device unexpectedly shuts down due to software glitch.

Device unexpectedly shuts down due to software glitch.

Device unexpectedly shuts down due to software glitch.

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pocio77
Posting Freak
783
06-21-2021, 10:24 AM
#1
This week my computer stopped working three times. It was built less than three weeks ago, so new parts should have caused random freezes. The PC froze completely—both screens went black and the mouse vanished. Nothing else moved physically. The only overclocking is an XMP profile from MSI, and the system runs Windows 11. PC components: https://pcpartpicker.com/list/dBRC6Q. No disk activity spikes were detected while idle. A background game, Pixel Starship on Steam, might be the cause. I’ve attached logs showing events around freezing moments. They seem to happen randomly.
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pocio77
06-21-2021, 10:24 AM #1

This week my computer stopped working three times. It was built less than three weeks ago, so new parts should have caused random freezes. The PC froze completely—both screens went black and the mouse vanished. Nothing else moved physically. The only overclocking is an XMP profile from MSI, and the system runs Windows 11. PC components: https://pcpartpicker.com/list/dBRC6Q. No disk activity spikes were detected while idle. A background game, Pixel Starship on Steam, might be the cause. I’ve attached logs showing events around freezing moments. They seem to happen randomly.

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LupusGladiator
Member
183
06-21-2021, 11:29 AM
#2
The fTPM problems were noticeable during AM4, but they seem less common now with AM5. It could still be worth checking.
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LupusGladiator
06-21-2021, 11:29 AM #2

The fTPM problems were noticeable during AM4, but they seem less common now with AM5. It could still be worth checking.

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Creepsone
Junior Member
23
06-21-2021, 07:43 PM
#3
You're seeing delays because the TPM exchange keeps failing, even though a fix was released in May 2022. This ongoing problem is making your computer slow or unresponsive.
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Creepsone
06-21-2021, 07:43 PM #3

You're seeing delays because the TPM exchange keeps failing, even though a fix was released in May 2022. This ongoing problem is making your computer slow or unresponsive.

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Almog12497
Junior Member
43
06-21-2021, 10:39 PM
#4
This appears to be a persistent issue you encounter when executing Get-TPM, but it functions correctly once resolved.
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Almog12497
06-21-2021, 10:39 PM #4

This appears to be a persistent issue you encounter when executing Get-TPM, but it functions correctly once resolved.

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Bettelort
Junior Member
39
06-22-2021, 05:26 PM
#5
It seems like you believed the issue had been fixed, but the event viewer indicated a log entry at the freeze point, prompting further investigation.
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Bettelort
06-22-2021, 05:26 PM #5

It seems like you believed the issue had been fixed, but the event viewer indicated a log entry at the freeze point, prompting further investigation.