F5F Stay Refreshed Hardware Desktop Device outside the system fails to appear during initial boot and BIOS setup.

Device outside the system fails to appear during initial boot and BIOS setup.

Device outside the system fails to appear during initial boot and BIOS setup.

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EmeraldQuartz
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09-20-2016, 01:47 PM
#1
No output received for Advanced Startup or BIOS on the monitor. The screen stopped working more than a year ago. After that, I connected my Smart TV as an external display. I noticed the startup logo appeared and could access BIOS settings. I requested a repair under warranty, but they refused service due to a damaged key. They returned me a laptop with a faulty battery charger—my original was kept and sent back instead. They claimed the device wouldn’t function with any external monitor and mentioned some keys were broken. However, when I tried it again with a Smart TV, everything worked perfectly.

Recently, I upgraded to a new monitor and connected it via HDMI. I realized I had forgotten my password. I also confirmed there was no signal input during Advanced Startup or BIOS. Thinking it might be the new monitor, I attempted using the Smart TV again, but it didn’t help.

I’m stuck trying to access Advanced Setup to reset my Windows password, which I don’t remember. Any assistance would be greatly appreciated. - I recall seeing BIOS and Advanced Startup on my Smart TV before, but now I can’t. I double-checked that it wasn’t in fast boot mode (used the same model as my roommate’s laptop), tried three different TVs, monitors, four HDMI cables, and DisplayPort connections.
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EmeraldQuartz
09-20-2016, 01:47 PM #1

No output received for Advanced Startup or BIOS on the monitor. The screen stopped working more than a year ago. After that, I connected my Smart TV as an external display. I noticed the startup logo appeared and could access BIOS settings. I requested a repair under warranty, but they refused service due to a damaged key. They returned me a laptop with a faulty battery charger—my original was kept and sent back instead. They claimed the device wouldn’t function with any external monitor and mentioned some keys were broken. However, when I tried it again with a Smart TV, everything worked perfectly.

Recently, I upgraded to a new monitor and connected it via HDMI. I realized I had forgotten my password. I also confirmed there was no signal input during Advanced Startup or BIOS. Thinking it might be the new monitor, I attempted using the Smart TV again, but it didn’t help.

I’m stuck trying to access Advanced Setup to reset my Windows password, which I don’t remember. Any assistance would be greatly appreciated. - I recall seeing BIOS and Advanced Startup on my Smart TV before, but now I can’t. I double-checked that it wasn’t in fast boot mode (used the same model as my roommate’s laptop), tried three different TVs, monitors, four HDMI cables, and DisplayPort connections.

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