Device linked, but connectivity is unavailable.
Device linked, but connectivity is unavailable.
I link to the web by plugging the wan cable straight into the PC, creating a network connection in the Network & Sharing Center by entering the username and password for the first time, then connecting via the network icon on the taskbar. When I connect the wan cable to a Wi-Fi router, I can access the internet through my smartphone, but when using a LAN cable to link the router to my computer, I still can't reach the internet. I've reset the network settings and reinstalled the drivers, yet the desktop's bottom-right corner shows a connected status without actual internet access. Someone please assist me.
The internet link functions correctly on your phone while connected to the WiFi router. You should be able to send a ping to an IP inside your network and also reach 8.8.8.8. Updated January 13, 2020 by Husky Added extra question for better troubleshooting.
Connection is excellent since I'm not using it for sending messages. Check the image.
Your connection type is PPPoE. It shows as connected, but communication between LAN and WAN seems disrupted somewhere in between. I’ve noticed similar problems before—either hardware failure or something else. Could this be a brand new installation or did everything function normally until it stopped? Or was there any interaction that might have caused the issue?
Is there a customer service number available? I assisted someone recently using the same ISP plan, and they thought it was just a matter of logging in and setting up a DHCP server. It worked quickly. If it doesn’t function now, it might be a hardware problem.
service line refers to ISP support. I've already handled it, so why does it seem like a hardware problem? If I can access the internet directly via a wan cable and set up PPPoE in the networking section with a username and password for the first time, then using the taskbar networking icon should connect me properly.
I’m not familiar with PPPoE or its specifics in today’s networking landscape, but generally you should avoid connecting your device straight to the WAN cable. Doing so exposes it to potential threats since it receives your public IP address. Protection against online attacks usually comes from Windows Firewall, which you’d rather have enabled. I’m a bit confused here—based on what I understand, your approach should be effective. Apologies if this isn’t clear. Someone more experienced might appreciate the guidance: @Lurick @mynameisjuan @leadeater