Device halts during play and video, displays go dark, streaming is disabled
Device halts during play and video, displays go dark, streaming is disabled
Hello everyone, I recently assembled a new PC for my friend in January. Since then, she’s experienced a problem where her screens suddenly go black—meaning actual darkness appears without any loss of input or backlight. After a few seconds, they return to normal, but the game stream stops on its own while she plays. This only happens when she’s gaming on the PC and streaming it to Twitch. If she doesn’t stream, there’s no issue. Streaming through an external device via a capture card works fine. Sometimes it takes anywhere from 5 minutes to over 6 hours for the problem to appear, depending on the situation. It doesn’t depend on a specific game or in-game action; it occurs across multiple titles regardless of what she’s doing. In the system logs, I see this error three times per second: “The description for Event ID 0 from source nvlddmkm cannot be found.” Searching online, some discussions suggest a graphics driver issue. We’ve already sent the card in for warranty, but both the reseller and manufacturer couldn’t find any faults and returned it. During the three months the card was out, she used an 1060 Ti and never had any problems.
PC specs: Intel I5-12600K, Corsair RMx Series RM1000x, ASUS ROG Strix GeForce RTX 3070Ti, 8GB GDDR6X, Gigabyte Z690 DDR4 (F23, 9-3-2023), Corsair Vengeance RGB PRO DDR4 3200MHz, Samsung 970 EVO Plus 2TB, Samsung 860 EVO Series 1TB, Seagate Barracuda ST2000DM006 2TB, Cooler Master ML240R RGB, Windows 10 Home (10.0.19045), X64-based.
Software: Streamlabs 1.13.3
What I’ve tried:
- Updated GPU driver
- Re-seated the graphics card
- Inspected power leads and connections
- Reinstalled Windows on a new M.2 SSD
- Reset all software and games on the SSD
- Changed game settings and stream configurations
- Reinstalled graphics driver via DDU in safe mode
- Removed external devices
- Overclocked GPU (no change)
- Underclocked GPU (no change)
- Sent card back for warranty, received a clean report
- Checked “hardware acceleration” in Windows (disabled)
All my efforts have failed so far. If anyone can help clarify this, I’d be deeply appreciative.
Best regards from Belgium!