Device frozen on startup with no response from USB or keyboard.

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Device frozen on startup with no response from USB or keyboard.

Device frozen on startup with no response from USB or keyboard.

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Derpy_MC
Member

228

03-21-2021, 05:11 AM

#1

My laptop (HP Probook with Windows 11) is stuck on the boot screen. I searched online and found instructions to press F11, but it didn’t work since my keyboard isn’t responding at all. Trying an external keyboard also didn’t help. The only functioning parts are the screen and touchpad.

D

Derpy_MC

03-21-2021, 05:11 AM #1

My laptop (HP Probook with Windows 11) is stuck on the boot screen. I searched online and found instructions to press F11, but it didn’t work since my keyboard isn’t responding at all. Trying an external keyboard also didn’t help. The only functioning parts are the screen and touchpad.

S

swordfishle
Member

62

03-23-2021, 08:31 PM

#2

Sure, I can help with that. Let me restart it for you.

S

swordfishle

03-23-2021, 08:31 PM #2

Sure, I can help with that. Let me restart it for you.

Y

YellowDevs
Member

170

03-25-2021, 03:43 AM

#3

Press and hold the left shift button during restart. This will either take you to the BOOT menu or initiate a complete shutdown.

Y

YellowDevs

03-25-2021, 03:43 AM #3

Press and hold the left shift button during restart. This will either take you to the BOOT menu or initiate a complete shutdown.

E

eastland97
Senior Member

644

04-01-2021, 07:27 PM

#4

The keyboard isn't functioning properly, which means I can't activate the shift key since it has no effect.

E

eastland97

04-01-2021, 07:27 PM #4

The keyboard isn't functioning properly, which means I can't activate the shift key since it has no effect.

F

FaZeMLG
Member

173

04-05-2021, 02:21 AM

#5

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FaZeMLG

04-05-2021, 02:21 AM #5

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Komodo88
Senior Member

749

04-05-2021, 04:22 AM

#6

Your laptop's power button isn't working.

K

Komodo88

04-05-2021, 04:22 AM #6

Your laptop's power button isn't working.

W

Winded_
Member

66

04-05-2021, 11:33 AM

#7

For assistance, visit HP Support at https://support.hp.com/us-en

W

Winded_

04-05-2021, 11:33 AM #7

For assistance, visit HP Support at https://support.hp.com/us-en