Device Device was not moved because of a partial or unclear match?/LX-350 dot matrix printer doesn't print
Device Device was not moved because of a partial or unclear match?/LX-350 dot matrix printer doesn't print
Hi,
I’m using the LX-350 Epson printer for the first time and installed the driver from the official Epson site. It’s the default version that Windows installs on the first run, but it doesn’t print anything I send. The printer seems fine when I manually print a test page through its buttons. However, when trying to connect from my computer, nothing happens—only the status “Printing” appears without any action.
I tried using the compatibility troubleshooter during installation, which suggested Windows 7 as the best setting, but that didn’t resolve the issue. I changed the ports and USB slots, but it still didn’t work. I’m back to the default USB settings (USB0001 – Virtual Printer Port) as described on the page:
https://www.epson.co.uk/viewcon/corp...index/KA-01494
The cables appear to be properly connected via USB. Changing USB slots didn’t help either. After reinstalling the driver, nothing changed. A System File Check (sfc /scannow) showed everything is fine. In the driver properties, an event was logged that looks like it might be the root cause, but I’m unsure how to fix it.
It seems to be a Windows-related problem. I’m currently running Windows 10 version 21H1. What should I do? Thanks.
When using the LX350, you can locate printer drivers in the drop-down menu for Windows 10. It's recommended to install them with administrative privileges by right-clicking the installer and selecting Run as Administrator. Please note your motherboard's make and model along with its BIOS version. Your operating system appears to be correct, but I'm interested in checking for any issues beyond the printer not showing up in print jobs—such as missing chipset or USB drivers on your system?
Hi Luftij and Ralston18, thank you for replying.
I am using the exact same driver mentioned in your link and yes, the device does appear under Printers and Scanners and Device Manager. It all looks like it should work but it doesn't. I haven't noticed any other issues with my OS. Everything up-to-date. I ran the driver with Admin lvl, same thing.
I did some other things in meanwhile. I've installed it on another PC with Win 10. No error there under Driver Event but still no printing is happening. The Printer itself is not showing any errors with blinking lights.
New Driver Event log from the other PC with Win 10:
Device USBPRINT\EPSONLX-350\6&1e169a2f&0&USB001 was configured.
Driver Name: prnms013.inf
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.1
Driver Provider: Microsoft
Driver Section: MS_GENERICPRINT
Driver Rank: 0xFF3002
Matching Device Id: CID_MS_GENERICPRINT
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_04B8&PID_0046\021101603031333280
I've installed OS Windows 7 as well, as I saw in user guide, OS is mentioned up to Win 7. It didn't help. The driver itself when installing shows as well as on the manufacturer website that it can go to Windows 10.
I've changed the data cable just in case, didn't help.
In all three cases, I get this pop-up from Epson Monitor 3
Checking Reliability History and/or Event Viewer for any printer-related error codes, warnings, or informational events.