Device connection issues following a blue screen indicate a potential hardware or software problem.
Device connection issues following a blue screen indicate a potential hardware or software problem.
He was experiencing issues after updating graphics drivers, leading to a blue screen. His USB devices stopped registering in Windows 10, even in safe mode, though the BIOS still functions. You can guide him to check the device manager for missing entries and ensure all hardware is properly recognized. Suggest trying a clean installation of Windows if possible, without modifying system files.
Open the device manager, delete any USB devices you see, then restart. It should recognize them again. If that doesn’t work, reverting might help. When that fails, enter safe mode and use DDU to uninstall and reinstall the display driver. Also, when updating, let me know his graphics card model so I can assist further.
The USB devices appear to function in the BIOS, but not in Windows. I need more information, as this conversation is mostly over the phone. I haven’t had the chance to check the system in person yet. It seems he doesn’t have any way of working with Windows, not even in safe mode.
Maybe he should check the BIOS settings and make them the default, then observe if it restarts properly.