F5F Stay Refreshed Hardware Desktop Device began showing instability following maintenance.

Device began showing instability following maintenance.

Device began showing instability following maintenance.

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Cheetah8895
Junior Member
10
04-18-2023, 05:47 PM
#1
I own a Samsung Odyssey G5 S27AG500NU. I typically use isopropyl alcohol with Phillips screen cleaner spray to clean my monitor, but today someone tried a wet cloth method. I intervened quickly and they only got a small amount of water on the top right corner, it didn’t drip. I don’t think this should be a major concern. Others often clean their screens with damp cloths without problems. However, once the monitor powers on, the lower half or third part flickers intermittently, and the problem continues. I’ve owned this model for over five years and never experienced this before, so it probably isn’t a coincidence. I’m considering trying DDU and reinstalling drivers, but I’m unsure if it’s a software issue. One possibility is that water entered through a crack, though that seems unlikely. I’ve attached a video of the issue (focus loss is ignored). It happens less frequently now than in the footage, but still about once a minute. 8mb.video-cai-JBvu3ldC.mp4
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Cheetah8895
04-18-2023, 05:47 PM #1

I own a Samsung Odyssey G5 S27AG500NU. I typically use isopropyl alcohol with Phillips screen cleaner spray to clean my monitor, but today someone tried a wet cloth method. I intervened quickly and they only got a small amount of water on the top right corner, it didn’t drip. I don’t think this should be a major concern. Others often clean their screens with damp cloths without problems. However, once the monitor powers on, the lower half or third part flickers intermittently, and the problem continues. I’ve owned this model for over five years and never experienced this before, so it probably isn’t a coincidence. I’m considering trying DDU and reinstalling drivers, but I’m unsure if it’s a software issue. One possibility is that water entered through a crack, though that seems unlikely. I’ve attached a video of the issue (focus loss is ignored). It happens less frequently now than in the footage, but still about once a minute. 8mb.video-cai-JBvu3ldC.mp4

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Zendoline
Junior Member
47
04-20-2023, 04:27 PM
#2
I keep a safe distance from my screen and never touch it with any liquid. I always use a microfibre cloth, which effectively removes any substance that comes into contact with the screen, including fingerprints and the occasional tongue stain my cat leaves when she gets upset.
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Zendoline
04-20-2023, 04:27 PM #2

I keep a safe distance from my screen and never touch it with any liquid. I always use a microfibre cloth, which effectively removes any substance that comes into contact with the screen, including fingerprints and the occasional tongue stain my cat leaves when she gets upset.

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IPS10
Senior Member
623
04-20-2023, 05:02 PM
#3
This link provides support information for Samsung products in the United States. It directs users to an answer regarding issue number ANS00086622 and includes a message ID for tracking.
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IPS10
04-20-2023, 05:02 PM #3

This link provides support information for Samsung products in the United States. It directs users to an answer regarding issue number ANS00086622 and includes a message ID for tracking.

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JaAnCa123
Member
64
04-21-2023, 12:42 AM
#4
Never use isopropyl alcohol for cleaning the display (it's acceptable on the case). The oleophobic and anti-glare layers on the screen can be removed with alcohol, stripping away their protection. A dry cloth usually works well for dust removal, though a damp cloth may be safer than alcohol. Skip all cleaning products, even those labeled as monitor cleaners. Unless moisture entered the device, a cleaning session shouldn't cause glitches. When troubleshooting, verify the power cord is secure, the video cable is properly connected, and try testing with another computer or cable. If your monitor has multiple inputs, check the other ones as well. Good luck!
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JaAnCa123
04-21-2023, 12:42 AM #4

Never use isopropyl alcohol for cleaning the display (it's acceptable on the case). The oleophobic and anti-glare layers on the screen can be removed with alcohol, stripping away their protection. A dry cloth usually works well for dust removal, though a damp cloth may be safer than alcohol. Skip all cleaning products, even those labeled as monitor cleaners. Unless moisture entered the device, a cleaning session shouldn't cause glitches. When troubleshooting, verify the power cord is secure, the video cable is properly connected, and try testing with another computer or cable. If your monitor has multiple inputs, check the other ones as well. Good luck!

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Beny8000
Member
205
04-21-2023, 09:16 AM
#5
I verified the BIOS settings and it still displays issues, so it’s not a software problem. I inspected all cables and power sources, even testing different outlets. Since I can’t test another PC right now, but my second monitor works fine even with the same cable connected, I suspect the problem lies with the monitor itself. I also realized that although I use isopropyl alcohol for cleaning electronics, I previously used a Phillips screen cleaner spray on a cloth, which didn’t help much. It seems like the monitor might be the main culprit. I’ll have to accept this until a replacement is available. Thanks for your assistance!
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Beny8000
04-21-2023, 09:16 AM #5

I verified the BIOS settings and it still displays issues, so it’s not a software problem. I inspected all cables and power sources, even testing different outlets. Since I can’t test another PC right now, but my second monitor works fine even with the same cable connected, I suspect the problem lies with the monitor itself. I also realized that although I use isopropyl alcohol for cleaning electronics, I previously used a Phillips screen cleaner spray on a cloth, which didn’t help much. It seems like the monitor might be the main culprit. I’ll have to accept this until a replacement is available. Thanks for your assistance!