Despite increased capacity, the connection still experiences slower performance.
Despite increased capacity, the connection still experiences slower performance.
Hi, you're experiencing a drop in your internet speed from the expected 4 Mbps to a capped 3 Mbps. After visiting their office, they adjusted your plan from 8 to 10 Mbps and switched your connection to a different fiber at home. They also replaced the old setup with a cat-5 converter and installed an ONU. Despite these changes, you're still getting around 3 Mbps, which is below your target. It seems the adjustments aren't being applied correctly. The issue might be related to configuration, fiber type compatibility, or network settings. You may want to contact their support with detailed logs and recent changes to get a clearer diagnosis.