Created a fresh machine, but it suddenly crashes, screen goes black, and the power button fails to work.
Created a fresh machine, but it suddenly crashes, screen goes black, and the power button fails to work.
Not long ago, I assembled a new gaming PC (https://pcpartpicker.com/list/ZrQTd9). It functions properly except for a significant problem. Occasionally, the computer shuts down abruptly, and the monitor shows a black screen. I’m unable to restart it or use the power button to turn it off; I must manually switch the power supply on and off to reboot. The motherboard, a Gigabyte B650 Gaming X AX, shows a red CPU indicator, suggesting a problem with my Ryzen 7 7800x3d processor. I’ve applied the latest BIOS update for the board, but the issue persisted even after that. It isn’t caused by malware, as it happened before I restored an old system image. This can occur at any time, whether during gaming or just browsing the web.
I found a similar report here, which also mentioned using AM5 and a Gigabyte motherboard—could this be a widespread concern? My goal is to avoid disassembling the system and replacing the motherboard, so I’m seeking a definitive solution or advice from others who faced the same issue.
Any guidance would be extremely helpful!
OCBASE/OCCT offers a comprehensive solution with free tools for stability, stress testing, benchmarking, and monitoring on your PC. It's the leading platform by OCCT for these purposes. Visit www.ocbase.com for more details.
Thank you very much, man. I will definitely give it a try and get back to you with my findings.
How did you handle this matter? It looks like a motherboard problem again.
OCCT didn’t provide much information for me; I only set up my cables and it hasn’t worked in a few days. I’m hoping it’s a permanent issue rather than a temporary one. If it isn’t, it might be the motherboard, which you’re right about.