F5F Stay Refreshed Software Operating Systems Crash in Amd video driver on HP laptop occurs during operation.

Crash in Amd video driver on HP laptop occurs during operation.

Crash in Amd video driver on HP laptop occurs during operation.

1
19ten
Junior Member
Find
40
12-01-2016, 06:13 AM
#1
Hello, a colleague of mine lent me his laptop (HP 15-bw017nl) which has a completely failed hard drive. He said he hit it hard because the keyboard wasn’t working. When I opened the machine, I noticed a dent on the heatpipe in the APU but no other obvious damage. I’ve tried stress testing it within the limited time before it crashes, and temperatures stayed reasonable, so the dent probably isn’t the main issue. However, the punch was intense enough to cause the hard drive to fail completely. After replacing the SSD and installing Windows 10, the problem shifted. I can’t install the video driver because every attempt triggers a BSOD with amdkmdag.sys appearing as the cause. My system has an AMD APU (AMD A12-9720P) and a Radeon 530 graphics card. Here’s what I’ve done:
- Removed video drivers using DDU, then tried all available versions from HP support.
- Cleared drivers with DDU, waited for Windows updates to install them.
- Deleted video drivers via DDU, then installed the APU-specific driver from AMD’s site.
- Tested multiple Windows versions from 10 1607 up to 22H2 and 11, matching HP’s driver list.
From the BIOS options, it seems I can’t turn off the integrated graphics. The laptop also crashes on its own during updates, but with internet access it works. I’ve also used a live USB with Linux and run lspci – it shows the Radeon 530 but not the integrated GPU.
What are your thoughts? Is the dedicated GPU dead, or is there another way to resolve this?
Reply
Reply
1
19ten
12-01-2016, 06:13 AM #1

Hello, a colleague of mine lent me his laptop (HP 15-bw017nl) which has a completely failed hard drive. He said he hit it hard because the keyboard wasn’t working. When I opened the machine, I noticed a dent on the heatpipe in the APU but no other obvious damage. I’ve tried stress testing it within the limited time before it crashes, and temperatures stayed reasonable, so the dent probably isn’t the main issue. However, the punch was intense enough to cause the hard drive to fail completely. After replacing the SSD and installing Windows 10, the problem shifted. I can’t install the video driver because every attempt triggers a BSOD with amdkmdag.sys appearing as the cause. My system has an AMD APU (AMD A12-9720P) and a Radeon 530 graphics card. Here’s what I’ve done:
- Removed video drivers using DDU, then tried all available versions from HP support.
- Cleared drivers with DDU, waited for Windows updates to install them.
- Deleted video drivers via DDU, then installed the APU-specific driver from AMD’s site.
- Tested multiple Windows versions from 10 1607 up to 22H2 and 11, matching HP’s driver list.
From the BIOS options, it seems I can’t turn off the integrated graphics. The laptop also crashes on its own during updates, but with internet access it works. I’ve also used a live USB with Linux and run lspci – it shows the Radeon 530 but not the integrated GPU.
What are your thoughts? Is the dedicated GPU dead, or is there another way to resolve this?

Reply
Reply
E
Edubbles
Junior Member
Find
26
12-01-2016, 02:36 PM
#2
These laptops, particularly HP models, aren't built for heavy use. It seems another issue is present, and it might be best to replace the device.
Reply
Reply
E
Edubbles
12-01-2016, 02:36 PM #2

These laptops, particularly HP models, aren't built for heavy use. It seems another issue is present, and it might be best to replace the device.

Reply
Reply