CPU from the 5000 line isn't responding even after BIOS update succeeded

F5F Stay Refreshed Hardware Desktop CPU from the 5000 line isn't responding even after BIOS update succeeded

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C4_Gaming_
Junior Member

06-16-2020, 12:15 AM

Hello everyone, I'm setting up a PC for a friend and we're using an R5 5600X CPU with a B550I AORUS PRO AX motherboard. I realized the BIOS had to be updated for the CPU to function, so I flashed it first but it still wouldn't post. Then I tried using my old 2700x to test, and it worked. The BIOS even confirms I'm on the latest stable version, F15, but whenever I put the 5600x back in, it fails. If anyone has suggestions or solutions would be great.

C4_Gaming_

06-16-2020, 12:15 AM #1

Trayleio
Member

06-16-2020, 07:24 PM

No visible signs of harm were found on the 5600x.

Trayleio

06-16-2020, 07:24 PM #2

No visible signs of harm were found on the 5600x.

Tyclonek
Member

06-16-2020, 08:40 PM

What is your motherboard revision?

Tyclonek

06-16-2020, 08:40 PM #3

What is your motherboard revision?

Th9Ma63
Junior Member

06-24-2020, 12:26 AM

Did you just switch to the version compatible with the 5000 series or also apply the most recent update?

Th9Ma63

06-24-2020, 12:26 AM #4

Did you just switch to the version compatible with the 5000 series or also apply the most recent update?

TorJules
Member

184

06-25-2020, 10:40 PM

I installed the latest stable release without a trailing letter. There are no obvious signs of CPU damage.

TorJules

06-25-2020, 10:40 PM #5

I installed the latest stable release without a trailing letter. There are no obvious signs of CPU damage.

A_Sound
Senior Member

486

07-08-2020, 11:53 PM

I was instructed to verify that during the bios download process.

A_Sound

07-08-2020, 11:53 PM #6

I was instructed to verify that during the bios download process.

NrosenYT
Member

174

07-11-2020, 11:38 AM

I reduced the BIOS version from F15 to F14 just to check for updates and I haven’t received any notification about the new CPU.

NrosenYT

07-11-2020, 11:38 AM #7

I reduced the BIOS version from F15 to F14 just to check for updates and I haven’t received any notification about the new CPU.

chris66072
Member

156

07-13-2020, 02:53 AM

Restore the 2700X and update to the latest BIOS version (F17b). Verify it posts with the 2700X again and that BIOS defaults are set properly. Then attempt the 5600X update once more. Was this model purchased new? If it continues to fail, it may be defective.

chris66072

07-13-2020, 02:53 AM #8

iKegreenS_
Posting Freak

878

07-13-2020, 04:49 AM

sorry for the late reply, but heres some update. I updated to F17b, Nothing. I used my 5800x to see if the CPU was the problem, it still didn't post. As of right now I have no clue what the problem might be.

iKegreenS_

07-13-2020, 04:49 AM #9

Cutie_Kitcat
Senior Member

644

07-13-2020, 03:57 PM

#10

It appears the device is non-functional. You should return it via RMA using your purchase details or contact AMD directly. Have you checked for another motherboard to test the CPU as a final check?

Cutie_Kitcat

07-13-2020, 03:57 PM #10

It appears the device is non-functional. You should return it via RMA using your purchase details or contact AMD directly. Have you checked for another motherboard to test the CPU as a final check?

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