F5F Stay Refreshed Hardware Desktop Could there be an issue with the CPU or motherboard?

Could there be an issue with the CPU or motherboard?

Could there be an issue with the CPU or motherboard?

Pages (2): 1 2 Next
H
horrie
Member
71
04-25-2018, 12:47 PM
#1
I’m dealing with some unusual issues on my R5 2600 and B450 Tomahawk. When I power it on via Windows—especially during cold starts—I notice the mouse cursor freezes unexpectedly, the screen goes black, and the CPU debug light appears on the motherboard. I have to press and hold the power button to get back into Windows. Many people suggested replacing the PSU, which I did with a Corsair CX 650, but that didn’t resolve the problem. I reached out to MSI support who provided a beta BIOS for the motherboard, yet it still didn’t fix things.

What I’ve tried so far:
1. Replaced both CPU and RAM.
2. Switched to a higher-quality PSU.
3. Ran MemTest without errors for several hours.
4. Turned on ErP ready mode in BIOS (possibly lowered frequency slightly).
5. Activated Game Boost Mode in BIOS—achieved an all-core speed of 3.85GHz @ 1.300V, which seems to eliminate the issue most of the time.
6. When Game Boost is off, the problem still occurs regularly, sometimes with the cursor locking and then resolving itself, though the PC won’t shut down.
7. CPU temperatures are normal even when Game Boost is on (45°C during games, 62°C while running Prime95).

I’m unsure if it’s the CPU or the motherboard that’s faulty. Any advice would be greatly appreciated. Thanks ahead of time!

System Specs: Ryzen 5 2600 MSI B450 Tomahawk (using latest beta BIOS from MSI)
Corsair Vengeance DDR4 3000MHz (8Gb/2)
Corsair CX 650 PSU Sapphire RX 470 4G
H
horrie
04-25-2018, 12:47 PM #1

I’m dealing with some unusual issues on my R5 2600 and B450 Tomahawk. When I power it on via Windows—especially during cold starts—I notice the mouse cursor freezes unexpectedly, the screen goes black, and the CPU debug light appears on the motherboard. I have to press and hold the power button to get back into Windows. Many people suggested replacing the PSU, which I did with a Corsair CX 650, but that didn’t resolve the problem. I reached out to MSI support who provided a beta BIOS for the motherboard, yet it still didn’t fix things.

What I’ve tried so far:
1. Replaced both CPU and RAM.
2. Switched to a higher-quality PSU.
3. Ran MemTest without errors for several hours.
4. Turned on ErP ready mode in BIOS (possibly lowered frequency slightly).
5. Activated Game Boost Mode in BIOS—achieved an all-core speed of 3.85GHz @ 1.300V, which seems to eliminate the issue most of the time.
6. When Game Boost is off, the problem still occurs regularly, sometimes with the cursor locking and then resolving itself, though the PC won’t shut down.
7. CPU temperatures are normal even when Game Boost is on (45°C during games, 62°C while running Prime95).

I’m unsure if it’s the CPU or the motherboard that’s faulty. Any advice would be greatly appreciated. Thanks ahead of time!

System Specs: Ryzen 5 2600 MSI B450 Tomahawk (using latest beta BIOS from MSI)
Corsair Vengeance DDR4 3000MHz (8Gb/2)
Corsair CX 650 PSU Sapphire RX 470 4G

K
Kocunx
Junior Member
39
05-03-2018, 07:36 AM
#2
Consider refreshing the bios. Have you attempted reinstalling Windows?
K
Kocunx
05-03-2018, 07:36 AM #2

Consider refreshing the bios. Have you attempted reinstalling Windows?

G
GoldenZap
Member
179
05-07-2018, 08:55 AM
#3
I've tested the newest BIOS updates, pre-Zen 2 versions, and even a beta release from MSI support. I also reinstalled Windows twice over the past month.
G
GoldenZap
05-07-2018, 08:55 AM #3

I've tested the newest BIOS updates, pre-Zen 2 versions, and even a beta release from MSI support. I also reinstalled Windows twice over the past month.

F
FiGamerPT
Member
154
05-08-2018, 05:02 AM
#4
Have you experimented by using one stick at a time? Turn off xmp/dcop? Reset the CMOS? Ddu? If you have any issues, remove them.
F
FiGamerPT
05-08-2018, 05:02 AM #4

Have you experimented by using one stick at a time? Turn off xmp/dcop? Reset the CMOS? Ddu? If you have any issues, remove them.

Q
Quick_Pots
Member
120
05-08-2018, 07:16 AM
#5
I've tested both a single stick and turned off XMP settings. Both passed memtest86, but the red light appeared right after booting into Windows to copy files onto the USB drive for testing. I cleared the CMOS as MSI recommended, but that didn't resolve the issue. Reinstalling Windows twice helped. No overclocking except for the game boost in BIOS, which runs the CPU at 1.3V and 3.85GHz across all cores. This suggests the CPU might be struggling at lower voltages when the boost is off. I only enabled the boost after noticing this problem first.
Q
Quick_Pots
05-08-2018, 07:16 AM #5

I've tested both a single stick and turned off XMP settings. Both passed memtest86, but the red light appeared right after booting into Windows to copy files onto the USB drive for testing. I cleared the CMOS as MSI recommended, but that didn't resolve the issue. Reinstalling Windows twice helped. No overclocking except for the game boost in BIOS, which runs the CPU at 1.3V and 3.85GHz across all cores. This suggests the CPU might be struggling at lower voltages when the boost is off. I only enabled the boost after noticing this problem first.

L
loicartur
Junior Member
17
05-08-2018, 01:29 PM
#6
Windows automatically sets very old and poor drivers. It might actually make a difference.
L
loicartur
05-08-2018, 01:29 PM #6

Windows automatically sets very old and poor drivers. It might actually make a difference.

M
Mehta42
Member
112
05-08-2018, 08:38 PM
#7
I tried the AMD removal tool link yesterday since my fan curve got misconfigured and the GPU fans kept spinning at full speed during the optional update 20.5.1. After that, I reinstalled the GPU drivers.
M
Mehta42
05-08-2018, 08:38 PM #7

I tried the AMD removal tool link yesterday since my fan curve got misconfigured and the GPU fans kept spinning at full speed during the optional update 20.5.1. After that, I reinstalled the GPU drivers.

A
awsomescott34
Junior Member
33
05-08-2018, 09:25 PM
#8
It might still work. Give it a try.
A
awsomescott34
05-08-2018, 09:25 PM #8

It might still work. Give it a try.

X
xXDarkRosesXx
Junior Member
35
05-15-2018, 02:14 PM
#9
I'll attempt to revert back.
X
xXDarkRosesXx
05-15-2018, 02:14 PM #9

I'll attempt to revert back.

S
SenorBoce32
Member
53
05-29-2018, 12:01 AM
#10
I ran the DDU and reinstalled the AMD drivers once more, thinking the problem was fixed. Later I realized Game Boost was still active in the BIOS. I turned it off and then the CPU debug light came back on after starting Windows.
S
SenorBoce32
05-29-2018, 12:01 AM #10

I ran the DDU and reinstalled the AMD drivers once more, thinking the problem was fixed. Later I realized Game Boost was still active in the BIOS. I turned it off and then the CPU debug light came back on after starting Windows.

Pages (2): 1 2 Next