F5F Stay Refreshed Power Users Networks Consider upgrading if the issue persists. A new router might resolve the problem.

Consider upgrading if the issue persists. A new router might resolve the problem.

Consider upgrading if the issue persists. A new router might resolve the problem.

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ElaticsGone
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196
12-11-2023, 11:16 AM
#1
I currently rely on my ISP's router, but it’s been behaving strangely lately. Occasionally it will just shut down completely. My connection drops, and I notice it restarting itself. Should I reach out to my ISP or simply pay the bill and get a new one? I intended to purchase a separate router myself, but I’m hesitant to spend $80–$150 if it won’t solve the problem. My guess is that the overheating issue might be causing the random reboots. This is just my idea, I don’t have any networking experience.

Note: When I refer to a router here, I mean a router/modem combo (also called a gateway). If you’re looking for suggestions, I’d appreciate your help.
(Current ISP model: ARRIS TG1672)
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ElaticsGone
12-11-2023, 11:16 AM #1

I currently rely on my ISP's router, but it’s been behaving strangely lately. Occasionally it will just shut down completely. My connection drops, and I notice it restarting itself. Should I reach out to my ISP or simply pay the bill and get a new one? I intended to purchase a separate router myself, but I’m hesitant to spend $80–$150 if it won’t solve the problem. My guess is that the overheating issue might be causing the random reboots. This is just my idea, I don’t have any networking experience.

Note: When I refer to a router here, I mean a router/modem combo (also called a gateway). If you’re looking for suggestions, I’d appreciate your help.
(Current ISP model: ARRIS TG1672)

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V
Vehan
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108
12-11-2023, 12:48 PM
#2
It seems to be getting too hot. Is the device getting enough airflow? Are you placing it in a shaded or cool area?
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Vehan
12-11-2023, 12:48 PM #2

It seems to be getting too hot. Is the device getting enough airflow? Are you placing it in a shaded or cool area?

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xFlaFlo_
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73
12-12-2023, 04:16 AM
#3
What's the age of this device? You might want to reach out to your ISP for a replacement. Alternatively, you can install a DOCSIS3 modem or gateway yourself. Verify with your ISP to confirm compatibility.
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xFlaFlo_
12-12-2023, 04:16 AM #3

What's the age of this device? You might want to reach out to your ISP for a replacement. Alternatively, you can install a DOCSIS3 modem or gateway yourself. Verify with your ISP to confirm compatibility.

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Nitro_PT
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182
12-12-2023, 07:14 AM
#4
It's right outside my desk in the open space. Even though I'm on the second floor, I still keep the AC running. It's not close to my computer tower, so it doesn't get much heat from there. It's next to a wall—maybe I should shift it away from it?
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Nitro_PT
12-12-2023, 07:14 AM #4

It's right outside my desk in the open space. Even though I'm on the second floor, I still keep the AC running. It's not close to my computer tower, so it doesn't get much heat from there. It's next to a wall—maybe I should shift it away from it?

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superdjpvp
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51
12-13-2023, 04:17 PM
#5
Yes, that sounds like a good question. It might be around 2 to 4 years old.
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superdjpvp
12-13-2023, 04:17 PM #5

Yes, that sounds like a good question. It might be around 2 to 4 years old.

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ItsTheSoul
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410
12-15-2023, 05:15 AM
#6
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ItsTheSoul
12-15-2023, 05:15 AM #6

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