Connection problems in Ark Survival Evolved.
Connection problems in Ark Survival Evolved.
They cant connect because theres no "pathway" to it. If you're on CGNAT (your public IP is shared) then you're out of luck, and need to talk to your ISP. If you have a dedicated IP address (it could be static or dynamic), then you need to forward the port in your router. Your router needs to take the incoming requests and direct them to the server that is hosting your ARK server. A quick look it appears you need UDP Port 27015 (query port) and UDP Port 7777 (game port) at the very least. So you need to make sure you have a static IP address assigned to your server and forward the ports to it in your router. This site has good step by step guides on how to setup port forward: https://portforward.com/router.htm