F5F Stay Refreshed Power Users Networks Connection Issues Detected Modem Activity Log Shows Slow Performance Internet Speed Reduction Reported

Connection Issues Detected Modem Activity Log Shows Slow Performance Internet Speed Reduction Reported

Connection Issues Detected Modem Activity Log Shows Slow Performance Internet Speed Reduction Reported

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rboy108
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04-20-2016, 02:09 AM
#1
Hello, over the past year my internet has been experiencing issues daily. I know that because of the pandemic, ISPs are operating at capacity and the connection quality might not be what it once was. Even though I've been attempting to reach my modem for a few months, my ISP hasn't provided me with the username or password. They mentioned they couldn't due to security concerns. The last time I accessed the modem was about five years ago, and I couldn't recall the details. After many attempts to remember, I opened an old laptop where I had saved the login information in a notepad. Once I logged in, I noticed only two menus were visible: System and Setup, but Signal, Status, Log, and Provisioning were missing. I wanted to verify if someone was unauthorized on my connection. The only logs I found were in the Setup menu under Firewall - Event Logging, which showed two columns: Target and Source. Are these entries dangerous if I share them? Also, I discovered a table in Wireless - Access Control with four connections, each with a Client ID. One is my Samsung A10s (my device), another is a desktop with an unknown name, a third is Android (my mom's phone), and the fourth has an empty host name but a similar IP address to the others. The ISP also claims it can connect via a TV decoder and works on Wi-Fi. Should I include this information?

My main concerns are:
1. Is it acceptable to expect partial connectivity—about one-third to one-fourth—to be satisfactory given the current situation?
2. What does "Teardrop" or "derivative" mean, and is that normal? Are these types of entries typical?
3. Is there a method to enable the Log Menu so I can track any unauthorized connections?

With only 10 Mbps, I usually download around 1.2 Mbps, but the speed it reaches tops out at 700 kb/s. The ISP says this is their maximum, which is fine. They always tell me that’s the case and it’s acceptable. However, when the connection drops, they inform me there are network issues in my area, and calls get cut off abruptly. Right now I’m managing on my own.

By the way, I’m currently based in Argentina.
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R
rboy108
04-20-2016, 02:09 AM #1

Hello, over the past year my internet has been experiencing issues daily. I know that because of the pandemic, ISPs are operating at capacity and the connection quality might not be what it once was. Even though I've been attempting to reach my modem for a few months, my ISP hasn't provided me with the username or password. They mentioned they couldn't due to security concerns. The last time I accessed the modem was about five years ago, and I couldn't recall the details. After many attempts to remember, I opened an old laptop where I had saved the login information in a notepad. Once I logged in, I noticed only two menus were visible: System and Setup, but Signal, Status, Log, and Provisioning were missing. I wanted to verify if someone was unauthorized on my connection. The only logs I found were in the Setup menu under Firewall - Event Logging, which showed two columns: Target and Source. Are these entries dangerous if I share them? Also, I discovered a table in Wireless - Access Control with four connections, each with a Client ID. One is my Samsung A10s (my device), another is a desktop with an unknown name, a third is Android (my mom's phone), and the fourth has an empty host name but a similar IP address to the others. The ISP also claims it can connect via a TV decoder and works on Wi-Fi. Should I include this information?

My main concerns are:
1. Is it acceptable to expect partial connectivity—about one-third to one-fourth—to be satisfactory given the current situation?
2. What does "Teardrop" or "derivative" mean, and is that normal? Are these types of entries typical?
3. Is there a method to enable the Log Menu so I can track any unauthorized connections?

With only 10 Mbps, I usually download around 1.2 Mbps, but the speed it reaches tops out at 700 kb/s. The ISP says this is their maximum, which is fine. They always tell me that’s the case and it’s acceptable. However, when the connection drops, they inform me there are network issues in my area, and calls get cut off abruptly. Right now I’m managing on my own.

By the way, I’m currently based in Argentina.

Reply
Reply