Complete shutdown, no crashes, no log files, no issues in the event monitor
Complete shutdown, no crashes, no log files, no issues in the event monitor
Prepare to hear the strangest computer issue ever. This is a custom-built PC (see specs below). I have been dealing with this issue for a couple of years now. It started after I updated from Windows 10 to Windows 11 (about a year after being built). Randomly, my computer will hard freeze. Whatever is on the screen will freeze in place until the computer is hard powered off. There is no blue screen. When booting the computer back up no dump file is created, despite how much I have messed with settings trying to get it to do so. There are no errors or even warnings in the event viewer for at least the 10 minutes leading up to the freeze. There is no pattern as to when it happens, I have had it happen while using the computer as well as when the computer is idle. Sometimes it will happen a few hours after the PC has been booted, and other times it can go several days before freezing. Now comes the really strange part, and this has been consistent after all of the troubleshooting I have done already (listed below), if I have a Minecraft server running on the computer it will not freeze. I have tested with other programs running on the computer that actively use memory, network, etc. still freezes. If I am running server.jar though, it can go a couple of months and not freeze, at which point I restart the computer myself, because uptime. I want to think that its a hardware issue except for the fact that it is fine while running a Minecraft server... What I have tried: -Backup and restore via image-based backups. -Fresh install Windows 10 -Fresh install Windows 11 -Reseat RAM -Reseat CPU -Reseat GPU -Replace Hard drive (tried sata ssd and nvme.) -reset bios -update bios -update graphics drivers -different keyboard -different monitors -new add-on nic (since removed to use with another computer) Computer Specs: OS: Microsoft Windows 11 Pro Type: 64-bit MB: MEG X570 UNIFY (MS-7C35) CPU: AMD Ryzen 9 3900x GPU: NVIDIA MSI GeForce RTX 2080 Ti Gaming X Trio RAM: G.Skill Trident Z Royal 64 GB (4 x 16 GB) DDR4-3600 PSU: CORSAIR - RMx Series 1000W ATX12V 2.4/EPS12V 2.92 80 Plus Gold Drive 1 (boot drive): WD Black SN850X 1TB Drive 2 (Data drive): Samsung 860 EVO 2TB Drive 3 (Virtual Memory/swapfile): NVMe SK Hynix 512GB TLDR: The computer freezes randomly with no trace afterward of what happened, except when running a Minecraft server(I have no freaking idea).
Consider swapping your GPU—hard issues like this usually point to the card itself. Try a budget model such as GT710 or GT1030 without extra power supplies to eliminate that possibility.
Also, check if dump files are appearing since you've moved the pagefile to drive #3. Reset your pagefile and VM settings to their default values and restart. Observe the outcome.
while you might attempt the above, i don't agree. these kinds of lockups are usually ram-related *checks notes*. yes, yes, definitely 4 sticks installed—strongly against ryzen systems. it's best to stick to just 2 sticks in *dual channel* (follow motherboard guidelines) and reset the cmos. avoid xmp or any overclocking attempts. also set all window settings to default, like balanced power plan and similar defaults.
Whatever Mark, memory problems won't lead to lockups as described. If it were a memory issue, he'd be getting BSODs followed by reboots. Also, tell AMD that using four RAM sticks in Ryzen systems isn't allowed. Do they realize it's a problem? Probably not... You might be the one AMD needs to finally fix the code!