Check the system before reinstalling and verify after a fresh installation.
Check the system before reinstalling and verify after a fresh installation.
Last week, my computer began experiencing BSOD errors, which appeared as a visual glitch across the entire screen, making it hard to see the actual message. I attempted a full Windows reinstall, but it stopped repeatedly and undid changes, returning me to the same system repeatedly. It started every few hours, then occasionally lasted just 2 to 3 minutes before crashing again. After a complete reinstall, I tried Windows 10 Home 64-bit, but the issue persisted. My PC would freeze for several minutes, preventing progress until it entered an unfreeze state. The mouse remained functional during these freezes, but I couldn't open browsers or launch windows. Eventually, after some time, it would unfreeze and resume, though it would freeze once more.
I shared the latest dump file in the hope of receiving assistance. I’m unsure if the file was uploaded correctly since I couldn’t view it myself. Thank you for your support.
I won't be able to give that until I get back home, and even then I'm not very tech-savvy.
if its BSOD after a clean install good chance its hardware
another sign its likely hardware.
report
- click run as fiddle to read (mostly for me)
File: 110123-37000-01.dmp (Nov 1 2023 - 14:53:19)
BugCheck: [
INTERNAL_POWER_ERROR (A0)
]
Probably caused by: ntkrnlmp.exe (Process:
https://www.google.com/search?q=
)
Uptime: 0 Day(s), 0 Hour(s), 57 Min(s), and 09 Sec(s)
I don't see those very often. it can be caused by older drivers. It doesn't mean PSU
it happened around hibernation so its likely a driver that wasn't written for windows new power modes.
this for instance
Aug 20 2015
k57nd60a.sys
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
https://www.broadcom.com/
Is that part of motherboard or an add on card? if add on, try taking it out.
BIOS isn't reporting what the specs of the PC are. That can be a sign of an old BIOS.
All I can tell is the AMD CPU has 8 cores.
My internet keeps dropping too, so I have to manually adjust the network adapter settings and toggle it on and off. This has happened before but not often lately. With a new installation, should I install the motherboard drivers myself or let Windows handle it? It's an ASRock Extreme 4 model—I don't know the precise version yet, but it's been working well enough. Also, I recently installed a PCIe expansion card adapter for an SSD and connected an internal SATA SSD, both of which have been fine so far, mostly used for gaming.
which one they offer for every AMD motherboard, so is it a B550 or an X570? or another variant?
it seems to be about the internet connection—whether it's an add-on card or part of the motherboard.
it’s best to obtain the chipset driver from AMD, as not all manufacturers update them.
https://www.amd.com/en/support
I just wanted to share an update—it seems related to my SSD drive, which is around 10 years old. When I reinstalled Windows on a new SSD I bought recently, there were no crashes. Although it takes a long time to start up, compared to what was happening before, I can't really complain.