Can anyone fix this Ping spike problem?
Can anyone fix this Ping spike problem?
Hello! A week or two ago, I moved into a new house exactly on January 12th. We got brand new router and wifi everywhere. Everything looks brand new to me, but lately, every game feels broken and even video calls are tough. It's like this: https://prnt.sc/dIibqHISvIJI Basically, my internet hits a spike of about 1800ms for exactly two seconds in the same pattern. After that, it goes back to normal speed (20-50ms). But then another spike happens after 10 seconds. I'm so stressed, what should I do? I tried connecting with both wired and wireless internet on my phone, but there are no spikes there; just higher latency around 80-100ms, which isn't that bad. When testing the same thing while plugged into a PC via wireless, it shows those crazy spikes like in your screenshot. Since I can't plug the LAN cable directly into the PC, I used my old laptop to test the wired connection instead, but even then the ping was very high. Maybe the cable was broken, but that doesn't matter at all because I use wifi on my PC anyway. What should I do about it? I'm thinking about buying a new wifi adapter! ALSO!! When I connect to my phone hotspot, there are no spikes or delays on my PC. Everything works fine with the hotspot. The site where I tested the ping spikes is: https://ping.canbeuseful.com/en#ping
I ran a packet loss test, and here are the results: https://prnt.sc/jYKJeYl8Gqe1
My ping is now here: https://prnt.sc/9_cCpULnsUAj That's amazing
This is extremely common when you use wifi. You likely get random interference from your neighbors wifi usage which causes delays and loss. You need to test on ethernet mostly because even if the problem is with say your ISP they will blame the wifi and you can't prove it isn't. So first test is when you are on ethernet open a cmd window and use a actual ping command and ping your router IP. People seldom see loss here but if you do it would indicate a issue with the pc or the router or in rare cases the cable. If you see no loss here run tracert 8.8.8.8. This will not likely show any loss the goal is purely to get the IP addresses of the routers in the path. You now want to ping your ISP first router this for most people is hop 2. Loss here indicates a problem with the connection to your house. Generally it is a cabling issue outside your house.