BSOD - 0x124_0_AuthenticAMD_MEMORY__UNKNOWN_FATAL_IMAGE_AuthenticAMD.sys occurs after 1.5 years.
BSOD - 0x124_0_AuthenticAMD_MEMORY__UNKNOWN_FATAL_IMAGE_AuthenticAMD.sys occurs after 1.5 years.
Hi
A quick CV like presentation and straight to the problem. I am an electronic Engineer / IT manager - Admin / Network - Server Architect. I study a lot about every technical aspect that interests me and is needed for my work, either if that will be upon the Network, H/W, server, OSes, S/W field. I ve spent 2/3 of my life in these damn machines, trying to install - configure / tune - maintain - monitor them and it is the first time I can t get a solution. The frustration is extremely high. The fact alone that I still have my pc intact with no wounds from axe or a sword, surpasses me.
The problem started out of a sudden 1 and a half year ago, when my pc was comprised by a 3900x cpu / Noctua D15 cooler/ B550 (Asus Gaming F) mobo / 16Gb DDR4 ram G.Skill Trident 3600 Mhz / 1080 ti Gigabyte Aorus Extreme gpu / Corsair HX850i Platinum psu / Phanteks Evolv X ATX case / Samsung evo 970 m.2 pci-e Gen 3 (I think) / 2 other 2Tb disks WD Red for temporary data / backup / IIyama 34" 1440p 144hz Freesync monitor All that upon a UPS Nova AVR1500VA.
I don t play a lot now (due to my work), but there are a couple of games I try to find time, like Dota2 and mostly RTS games or 3rd person action / beat em up .. etc. The problem was a sudden restart or a bsod in Win 10 back then (latest updates / latest drivers). I installed Windbg and starting collecting the minidump files. The problem in most situations was 0x124_0_AuthenticAMD_MEMORY__UNKNOWN_FATAL_IMAGE_AuthenticAMD.sys. With time, upon troubleshooting this situation, I changed cpu, mobo (2 of them), ram (3 different brands -G.Skill/Hyper X, Patriot), gpu, OS hard disk and in order to keep it simple ..... I changed the whole system!!! which bring us to today where my system consists of
5900x cpu / Noctua D15 cooler/ B550 (Asrock Taichi Razer edition. I also have the none Razer edition) mobo / 32Gb DDR4 ram HyperX 3600 Mhz / 3080 Asus TUF gpu / Seasonic Vertex 1200 Platinum psu / Phanteks Evolv X ATX case / Seagate Firecuda 530 m.2 pci-e Gen 4 / 2 other 2Tb disks WD Red for temporary data / backup / IIyama 34" 1440p 144hz Freesync monitor.
The issue still exists!!!!!!!! I can t think of anything else.
-lowered hz of the monitor
-disabled freesync
-changed all kind of cables and different versions of them (display port, hdmi , power cables)
-change power plug where I connect the pc
-tried and still I am at stock ram hz
-bios update and degrade (between p2.30 and 2.20 the others two which are newer are alphas)
-keep anything stock
-disabled onboard 2.5g lan / wan and blue tooth and bought a usb - ethernet adapter
-changed monitor with a friend of mine (happened to have the same model)
-unplugged the fans of the tower from the motherboard (I was and still do using an adapter 1-3 in order to control them easily - yet I unplugged them)
-checked temps. They are ok (probably I ll upload a photo) both on cpu / gpu and on stress tests the pc is rock solid. (used OCCT mostly but other graphical stress tests too)
-
yesterday
I re-installed win10 from win11 I had and after frtesh install with only drivers (from vendor) and steam, tried to play dota and had bsod and restart.
-..... probably did other things too I can t recall right now as well (like an exorcism).
... bottom line is, I had enough of this, I m too old to stress my-self any further and this would be the first time in my life probably I m asking for help.
Here is a pic from core temp and gpu-z while I was in game (Dota2).
sensors
As you can see the temps are absolutely fine.
Here are the minidump files from both Win 10 and Win 11
minidump files
Shared with Dropbox
www.dropbox.com
Win 10 are the recent ones, but the latest from win 11 are also valid, since yesterday late night I re installed Win 10,
I need to upload a speccy export as well, later in the day.
Thank you in advance and I
apologize
for the long post, but I wanted to be as analytic as I could.
Welcome to the forum! I understand your concerns about this issue.
The Win10 and Win11 dumps appear quite similar, which makes it less likely that the problem lies with Windows itself and more likely related to hardware or third-party software. Since you've replaced various components over time, that’s also a possible factor. The remaining possibilities involve third-party drivers and applications.
It could be useful if you share the kernel dump you have; the file is located at C:\Windows\Memory.dmp and is quite large. Please upload it to Dropbox with a link here. While I’m not guaranteeing the solution will be found there, minidumps only capture a limited part of the system state, so the kernel dump might still hold valuable information.
Could you clarify whether the BSOD occurs specifically during gaming or at other times?
Do you notice any warning signs before the crash appears?
Is the BSOD consistent every time, or does it happen sporadically without a warning?
You’ve mentioned drivers several times, but it’s important we trace their origins.
Have you performed a Windows Update after installing Windows, and across reboots, until no further updates appear?
Did you download drivers from the graphics card vendor’s website?
Have you used the motherboard vendor’s site for driver installations?
Did you visit the hardware device vendor’s website to obtain drivers?
Have you tried using a driver installation tool such as DriverEasy?
When you reinstall Windows, which additional applications do you typically install?
Are there any external hardware devices connected to your system?
You might find it helpful to upload the System and Application logs to Dropbox with a link here. Here’s how:
Type 'eventvwr' into the Run command box; this opens the Event Viewer.
Find the Windows Logs folder in the left pane and expand it by clicking the arrow (>) next to it.
Right-click on the Application entry and select 'Save all events as...'. Choose a folder and a filename like 'Application' (with an .evtx extension).
Right-click on the System entry and select 'Save all events as...'. Pick a folder and a filename such as 'System' (also with an .evtx suffix).
Combine the Application.evtx and System.evtx files into one zip package, then upload it. Alternatively, you can upload the individual .evtx files.
If the issue isn’t in the areas you’ve checked, it may be elsewhere.
This was my first encounter when it occurred (I managed to win 10 with the old system), possibly even while browsing.
No, but the timing differs greatly. It might happen after a couple of minutes or after eighteen minutes.
Nothing is predictable; it freezes together with the sound and then restarts.
Sometimes it also restarts completely. (Maybe the motherboard overvolts the CPU?)
Yes, I always do that.
Mostly, I install using DDU and nvclean install to avoid telemetry and other additions. But I’ve installed drivers directly from the vendor instead of recently.
Both (for example now I’m on Windows 10 with vendor’s)
Only with GPU and motherboard
No. I have more advanced tools but haven’t used them much lately, as I want to cover all scenarios.
On the other hand, we’re discussing a clean installation now.
Current tools include:
- VIvaldi browser
- Adobe Acrobat Reader DC
- Revo Unistaller or BCU Unistaller
- VLC
- Office 2021 (specific apps, though I don’t have them installed yet)
- Anydesk or RustDesk
- 4K download video
- Paragon Partition Manager
- Dropbox app
- Fast Stone Image Viewer
- Photoshop
Usually I install many programs because of my work requirements, but for now I kept it simple to only the essentials.
Additionally, a Razer keyboard and a basic mouse (I think I’ve changed them too). Oh, and the TP-Link adapter for internet since there’s a known problem with the Killer Ethernet E3100 (it caused many errors in the event viewer).
I have to be home for all these other matters.
Thank you for your prompt reply and your help here.
P.S. This isn’t my first time joining, but it’s the first time I’m posting because of the unresolved issues I’m facing.
Hello again! Please avoid using third-party tools for downloading drivers; rely on Windows Update and the websites of the motherboard or device manufacturer (I understand you haven’t used any of these before).
I’m curious if an older Windows version would trigger a BSOD even when not playing games. If you have some time, it would be helpful to check whether this issue occurs without gaming. I’m suggesting this because if it works outside of games, we could attempt to boot into Safe Mode and observe if the problem persists (since gaming isn’t possible in Safe Mode). You likely know that in Safe Mode most third-party drivers are not loaded, which makes it a useful method to determine whether the problem stems from a third-party driver or something else.
I notice sometimes the system just restarts without showing a BSOD. It might be wise to disable Windows’ automatic restart feature, allowing you to view any error messages that appear when the system crashes. To do this, type 'sysdm.cpl' into the Run dialog. Open the System Properties window, go to the Advanced tab, and click the bottom Settings button (under Start-up and Recovery). Uncheck the box labeled 'Automatically restart'. Make sure the 'Overwrite any existing file' option is selected.
It would be beneficial to review the log entries.
By the way, have you thought about whether this could be related to an environmental factor? I encountered a similar issue on another forum a few months ago, and we believe it might be connected to environmental conditions. That user is relocating soon and will share their experience after the move.
The UPS should shield against electrical noise, but there’s still a chance another device in your home could be contributing to interference via power supply or electromagnetic radiation. If possible, try connecting the PC to a different power outlet—preferably on a separate circuit—and without the UPS. The ideal test would be moving the PC to another location entirely and observing if the BSOD occurs there. Though it sounds unusual, sometimes unexpected results happen, and we should consider alternative explanations.
As agreed, here are the additional files you requested.
The debug output on memory.dump indicated a more precise issue.
FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD_PROCESSOR_BUS_L1_SRC_IRD_I_NOTIMEOUT_IMAGE_AuthenticAMD.sys
This suggests the problem relates to communication between the CPU and GPU through direct RAM.
Updated information:
The current RAM configuration is a dual 32GB (2x16GB) HyperX Predator DDR4 HX436C17PB3AK2/32 model, which fails at both 2400 and xmp 3600 settings.
I attempted my previous dual 16GB (2x8GB) G.SKILL TridentZ Neo F43600C18D-16GTZN unit, which also crashed under the same profiles. It seems Z Neo units are more compatible with AMD systems.
Additionally, I tested my NAS's RAM – a 32GB (2x16GB) Patriot PSP432G3200KH1, which also failed.
Lastly, I borrowed an 8GB (2x4GB) Hyper X Fury HX426C15FBK2/8 stick from work; it ran without issues during a 30-minute Dota 2 session at 3600.
Currently, this stick is operating at the default 2400 profile and did not crash.
It’s possible the RAM capacity differs from the specifications listed in the motherboard manual, which may explain why other units failed.
Could it be the quantity of gigabytes? Still, it performed well before.
Updated note: I began a second game and let idle processes run; it restarted within a minute.
New update: I recently installed a different GPU, the Gigabyte 3070Ti, and restarted it quickly—within two minutes.
I added some core temperature data while testing the game, and saw spikes in the voltage reading at 1.475. That looked unusually high, so I disabled the Core performance boost option in the BIOS. After about 40 minutes, it still worked. Now I’m concerned the clocks aren’t boosting properly and stay stuck at 3.6Ghz. Could the issue be related to the excessive voltage the motherboard sends to the CPU?
Hi again
It seemed the CPU was the issue. I sent it in for RMA and after a few days received a new 5900x, which has worked perfectly since then. I’m also able to run RAM at its XMP settings without any problems.
Thanks to all the participants for their assistance.
PS1 I wrote a six-page email to the shop where I bought the processor, detailing my troubles over the past time (including receipts of all new parts I purchased, assuming every other component except the CPU was faulty). This helped the RMA process in just two days and get a replacement with an extra warranty.
PS2 The shop’s technician mentioned they couldn’t even complete the window installation in their environment—this didn’t happen to me. Was it true or just a quick fix without further delays? I’m sure of it since I’m a loyal customer.