BIOS fails to start after installing a new M.2 drive on an ASRock B450m/AC motherboard.
BIOS fails to start after installing a new M.2 drive on an ASRock B450m/AC motherboard.
Hello! Introduction to the problem: This issue is not mine to solve but one I attempted to help my younger brother with and am now having issues with. I will include all the necessary info via a photo of his system info. I gifted my younger brother his first PC with what was my first starter build, his mother board is an ASRock B450m/ac, originally it only had 250gb ssd installed, this eventually became a problem for him as he's a gamer and is currently playing the new COD MW3, any players of the current COD games would know this game is extremely storage taxing and will take up most of the storage when all you have is 250gb to work with, I instructed him to buy a new ssd with at least 1T of storage if he wants to be able to play the games he is wishing to be able to play on the pc as COD was obviously not going to work error free when he was only allowed 5gb of storage when the game is fully downloaded. He was running out of storage during the gameplay thus causing the game to crash when it would reach its limit. He purchased a Crucial P3 1TB PCIe 3D NAND NVMe M.2 SSD (C1000P3SSD8) via my instruction and go ahead as I'd checked over and over with multiple sources whether or not it was compatible with his current motherboard and got a confirmation every time that it was indeed compatible. The problem: I instructed him to use his external hdd to install a windows 11 backup media so that he may reinstall it once the new M.2 was installed, which he did successfully. Once he'd removed and installed the new M.2 to his pc, and attempted to reboot, his PC will not boot into BIOS at all. He's tried every key possible, we've checked if it was installed correctly several times, we have been totally unsuccessful with every troubleshooter i was able to find, i've never had an issue such as this and am running out of options for support aside from taking the PC to get looked at by tech support at our local shops. If anyone could get back to me today/tonight about this solution i'd be very appreciative, as I was the one instructing him during this process and I dont want to scare him away from buying and installing his own PC parts in the future, thank you in advance! All system information provided in the attached Photo
Do you have another computer to try the drive on? Is there an external case available for the drive?
Check the M.2 SSD first to confirm it’s working properly. I planned to upgrade the BIOS, as version 1.52B is a factory-installed BIOS from 2019. But AsRock advises against updating the BIOS further if you’re using a Pinnacle Ridge processor (like the Ryzen 2000-series). They also mention a 'Storage QVL' section, which they regularly refresh and lists several PCI-E 3.0 and 4.0 NVMe SSDs. https://www.asrock.com/mb/AMD/B450Mac/#Storage
The BIOS starts up immediately whenever the storage device is removed once more.
After removing the drive, the BIOS won’t start either, which suggests there might be another issue. I’m unsure if Windows 11 was ever installed on one of the SATA3 ports or not; before this, I thought I had placed the Windows 11 media on an external HDD.
Yes sir, the issue is resolved once the PC is powered on after pressing F12 or Del. The monitors remain unresponsive, showing only a black screen at startup with no functionality beyond that. Everything else powers up normally.