F5F Stay Refreshed Hardware Desktop BIOS fails to identify one of the two RAM modules, yet it appears in Task Manager and Specs.

BIOS fails to identify one of the two RAM modules, yet it appears in Task Manager and Specs.

BIOS fails to identify one of the two RAM modules, yet it appears in Task Manager and Specs.

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ColeCreeper99
Junior Member
42
07-11-2018, 01:57 AM
#1
Hey guys, new here. And as the title says, one of my ram sticks is not being detected by the motherboard. In the bios, it only shows 8gb total memory. But the weird thing is whenever I check the task manager, it shows a total of 16GB of memory and the 8gb is reserved. I already tried all possible (afaik) ways to remove the hardware reserved memory. Specs: Ryzen 5 2600 16 GB HyperX RGB RTX 2070S Mortar Titanium B450M (updated to latest bios version) Any ideas how to fix this? is my ram faulty? or is it my motherboard? BTW, this is the 3rd time this happened to me, I'm thinking my mobo is causing the problem.
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ColeCreeper99
07-11-2018, 01:57 AM #1

Hey guys, new here. And as the title says, one of my ram sticks is not being detected by the motherboard. In the bios, it only shows 8gb total memory. But the weird thing is whenever I check the task manager, it shows a total of 16GB of memory and the 8gb is reserved. I already tried all possible (afaik) ways to remove the hardware reserved memory. Specs: Ryzen 5 2600 16 GB HyperX RGB RTX 2070S Mortar Titanium B450M (updated to latest bios version) Any ideas how to fix this? is my ram faulty? or is it my motherboard? BTW, this is the 3rd time this happened to me, I'm thinking my mobo is causing the problem.

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buttowski147
Junior Member
42
07-13-2018, 12:09 AM
#2
Task manager displays how many slots are occupied—2 out of 4. If your operating system reports that all RAM is used, the BIOS might be showing an error. You can either disregard it or upgrade the BIOS.
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buttowski147
07-13-2018, 12:09 AM #2

Task manager displays how many slots are occupied—2 out of 4. If your operating system reports that all RAM is used, the BIOS might be showing an error. You can either disregard it or upgrade the BIOS.

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Jrodc423
Junior Member
43
07-18-2018, 09:37 PM
#3
On Speccy it identifies two sticks. The issue is that I can't access the second one. Only 8 GB is currently available.
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Jrodc423
07-18-2018, 09:37 PM #3

On Speccy it identifies two sticks. The issue is that I can't access the second one. Only 8 GB is currently available.

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black12
Member
65
07-19-2018, 10:04 AM
#4
Under SLOT#1 and SLOT#2 it displays the information. You can rearrange the sticks to the remaining slots and test if that resolves the problem. There might be a stuck slot. You can try swapping the sticks and check if the problematic stick appears in another slot. It could also be a BIOS-related issue (though this is unlikely).
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black12
07-19-2018, 10:04 AM #4

Under SLOT#1 and SLOT#2 it displays the information. You can rearrange the sticks to the remaining slots and test if that resolves the problem. There might be a stuck slot. You can try swapping the sticks and check if the problematic stick appears in another slot. It could also be a BIOS-related issue (though this is unlikely).

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DetriX_Hero
Member
67
07-21-2018, 11:14 PM
#5
I’ll test the other sticks to confirm if the issue lies with the one you suspect. It’s odd that it won’t work even though there’s plenty of memory available.
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DetriX_Hero
07-21-2018, 11:14 PM #5

I’ll test the other sticks to confirm if the issue lies with the one you suspect. It’s odd that it won’t work even though there’s plenty of memory available.

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sandieaak
Member
182
07-22-2018, 04:39 AM
#6
It shouldn't recognize the stick if it's not working. I'd check if changing a slot helps. Make sure to space the slots out, since most dual channels are arranged that way. If that doesn't work, try the latest BIOS version 7B89vAD. Are you certain that's the one you're using? For more info, see: https://www.msi.com/Motherboard/support/...#down-bios
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sandieaak
07-22-2018, 04:39 AM #6

It shouldn't recognize the stick if it's not working. I'd check if changing a slot helps. Make sure to space the slots out, since most dual channels are arranged that way. If that doesn't work, try the latest BIOS version 7B89vAD. Are you certain that's the one you're using? For more info, see: https://www.msi.com/Motherboard/support/...#down-bios

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Qydo
Junior Member
35
07-22-2018, 07:39 AM
#7
I’ll give it another go, even though I believe I’ve already tried some of these ideas. I’m sure to check back and let you know.
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Qydo
07-22-2018, 07:39 AM #7

I’ll give it another go, even though I believe I’ve already tried some of these ideas. I’m sure to check back and let you know.

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breadhead12
Member
117
08-09-2018, 12:36 AM
#8
Thanks! I'm checking the thread now. Just let me know when you're ready to chat.
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breadhead12
08-09-2018, 12:36 AM #8

Thanks! I'm checking the thread now. Just let me know when you're ready to chat.

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NovoMinee
Member
73
08-09-2018, 06:17 AM
#9
Have you attempted to reset the CMOS by disconnecting the battery?
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NovoMinee
08-09-2018, 06:17 AM #9

Have you attempted to reset the CMOS by disconnecting the battery?