Bad soldered WiFi card from HP/Intel found – need helpers!
Bad soldered WiFi card from HP/Intel found – need helpers!
I’m looking for other people who might be dealing with the same hardware issue on HP Spectre laptops. This helps decide if we should consider a class action or push for a recall. I tried several troubleshooting steps—turning off/on the device, updating BIOS, rolling back the OS, checking drivers, and resetting the PC—but nothing worked. It seems like the problem is fixed. Normally it wouldn’t be an issue, but since the card is soldered directly to the motherboard, it’s likely a manufacturing defect. Other users have mentioned this on the HP forum at various warranty stages, often being told to buy a replacement USB wireless system. HP also switched to a pay-for-support model after the first year. I’m wondering if there’s a central place where customers can connect and figure out if HP should be held responsible. Most of us don’t have time to fight alone, but I hope someone has a good resource for this.
It doesn’t seem logical to me... assuming this item is still covered under warranty (spectres usually have solid coverage). HP should handle it by sending it back via RMA. Or, in the worst scenario, you could pay for the repair if it falls outside the warranty.
spectre isn't really aimed at everyday users; it's more of a high-end product, which means it falls under their premium support and business offerings. This makes the OP's experience even more at odds with what I understand about HP's typical approach.