Audio glitch then computer crash
Audio glitch then computer crash
I recently upgraded a large amount of my PC after my CPU overheated too many times and computer barely ran. Since the upgrade, I have been experiencing a crash while playing games.
Below are details of what I am doing/what happens when the game crashes:
I use 2 monitors and have a show playing on the second screen, streaming on Chrome or Opera GX
I am running a game for a random amount of time before crash (could be a couple hours or a couple minutes)
My audio stutters and repeats one sound until the PC powers off
My screen turns mostly black but some objects on the screen still show a slight silhouette in gray/blue
While the game is running, there is no sign that my PC is bogging down or cant handle the load of the game
Only crashes with higher-power games like DL 2 or M&B2 Bannerlord
All drivers have been updated according to the manufacturers' websites
After having this issue for a while I added my original GPU back into the PC in addition to the new one and did not notice a change.
Below here are the hardware specs that I updated:
CPU
: 13th Gen Intel® Core™ i5-13600K, 3500 Mhz, 14 Core(s), 20 Logical Processor
Motherboard
: ASRock Z690 Extremem Wifi 6e
GPU
: Zotac NVIDIA GeForce RTX 3060 Twin Edge
RAM
: CORSAIR Vengeance RGB Pro 64GB (4 x 16GB) 288-Pin PC RAM DDR4 3200
CPU Fan
: Pure Rock 2 Black (BK007), 150W TDP
Original GPU
(now used with the above GPU so I have two total): NVIDIA GeForce GTX 1060 6GB
If you need any other information please let me know! I appreciate any help that I can get on this.
What kind of drive are you employing and its age? What type of power source is connected and how recent is it? Is XMP activated? Are there any overclocking attempts? Are Rivatuner or Afterburner currently running? Have you ever overclocked your GPUs?
If you've used several GPUs previously, the most effective approach would likely be to uninstall all drivers via DDU before attempting a complete reinstall of the 3060 drivers. A simple update might not suffice to clear residual files.
Such issues following an upgrade often stem from the PSU failing under increased power demands compared to its previous capacity. Alternatively, it could indicate a drive malfunction, possibly coincidental. Examine the SMART attributes of the drive to identify potential problems.
Another possibility is that you received a faulty combination of RAM, motherboard, or CPU in a batch, though we currently lack definitive information.
My C drive is quite an old hard drive (possibly from 2016), but games run on a 4TB SSD I bought a few months ago. The power supply comes from my original PC build from 2013, which is a Corsair CX 750M. Based on GPU-Z, neither GPU is overclocked. I don’t have Rivatuner or Afterburner installed, but I can download and use them if you think it’s beneficial.
I tried uninstalling all 3060 video drivers via DDU and then reinstalling the latest ones from Zotac’s site, but it didn’t work. I played games for a few hours, took a 15-minute break, and when I came back the PC restarted, so I’m not sure if the problem was the same.
I also checked SMART attributes and the CMD reads "OK" on the status. Other than swapping one component at a time, do you know how to identify the hardware issue if it’s related?
When possible, changing your Windows setup to an SSD is suggested. You'll notice a noticeable improvement in speed, and a new installation might fix the problem you're facing.
No need.
Using the Event Viewer is ideal for identifying hardware problems while the system remains operational. Press Windows + R, type "eventvwr.msc" into the dialog, and press Enter. Open the application, examine the left tree, click the arrow next to "Windows logs," and select "System." Scroll through the timeline around when your computer failed and search for any alerts or errors. If you don't recall the exact time, continue using the device until a crash occurs. Right after restarting, revisit the Event Viewer and let me know your findings.
There are multiple issues detected around the time of the crash in the event viewer. Below are the errors listed in order from first to last.
The machine check error from the processor core often points to overheating, overclocking issues or power supply problems like overvoltage or undervoltage. How recent is your PSU and what model does it have? Is your CPU running at an overclocked speed?
The alerts about firmware limiting CPU speed suggest the CPU is throttling due to excessive heat. Have you verified your temperatures during gaming sessions?
0x00000124 indicates Windows found an unrecoverable hardware issue, which usually points to CPU damage from overclocking, overheating, or a failing power supply.
CPUs are generally durable, but in consumer use they can fail if the power supply is faulty. Please share your memory.dmp file via Dropbox, Box, Drive or any other method.
Here’s a guide on uploading the correct dump files: https://answers.microsoft.com/en-us...in...5ee5d8669d
I haven't checked the temperatures while gaming, but I've never seen an error about my CPU overheating. This issue was common with my previous CPU, which led to many upgrades because it eventually caused damage.
My PSU is a Corsair 750M and it's from the original build from 2013 onward, now over ten years old.