F5F Stay Refreshed Hardware Desktop ASUS TUF Gaming board faces Wi-Fi and Bluetooth problems.

ASUS TUF Gaming board faces Wi-Fi and Bluetooth problems.

ASUS TUF Gaming board faces Wi-Fi and Bluetooth problems.

G
gmoney_1114
Junior Member
49
04-05-2020, 06:22 AM
#1
This is my first time joining the forum, but I thought it would be a helpful space to ask for help. I just built my very first PC and it’s running smoothly overall—everything functions almost perfectly. The only hiccup is with the Wi-Fi. I’m using an ASUS TUF Gaming B550-Plus Wi-Fi II board and connected the included antenna to both coaxial ports. I installed Windows 10 via the official installer from Microsoft onto an SSD, but it doesn’t let me pick Wi-Fi as a setting, so I’m stuck using only Ethernet. The issue is that my house only has two Ethernet ports, located several rooms away behind walls, making it impossible to run a cable directly. I’ve updated the Intel drivers from ASUS, tried quick fixes through command prompts, and even used some community tips online, but nothing worked. I’m worried the motherboard might be faulty or something went wrong during assembly, even though I handled it carefully. Also, Bluetooth isn’t working—my Device Manager shows an “Error 43,” and I don’t have much guidance on that either. My mouse, keyboard, and headphones are all wired, so I’m not too worried about Bluetooth. If anyone has suggestions or solutions, please let me know.

PC specs for reference: Ryzen 5 5600G, ASUS TUF Gaming B550-Plus Wi-Fi II, ASUS RTX 2060 OC, Corsair RM750, PSU, 16GB SSD, RAM, etc.

Thank you for any help you can offer. If you need images, I’m happy to share them to aid troubleshooting.
G
gmoney_1114
04-05-2020, 06:22 AM #1

This is my first time joining the forum, but I thought it would be a helpful space to ask for help. I just built my very first PC and it’s running smoothly overall—everything functions almost perfectly. The only hiccup is with the Wi-Fi. I’m using an ASUS TUF Gaming B550-Plus Wi-Fi II board and connected the included antenna to both coaxial ports. I installed Windows 10 via the official installer from Microsoft onto an SSD, but it doesn’t let me pick Wi-Fi as a setting, so I’m stuck using only Ethernet. The issue is that my house only has two Ethernet ports, located several rooms away behind walls, making it impossible to run a cable directly. I’ve updated the Intel drivers from ASUS, tried quick fixes through command prompts, and even used some community tips online, but nothing worked. I’m worried the motherboard might be faulty or something went wrong during assembly, even though I handled it carefully. Also, Bluetooth isn’t working—my Device Manager shows an “Error 43,” and I don’t have much guidance on that either. My mouse, keyboard, and headphones are all wired, so I’m not too worried about Bluetooth. If anyone has suggestions or solutions, please let me know.

PC specs for reference: Ryzen 5 5600G, ASUS TUF Gaming B550-Plus Wi-Fi II, ASUS RTX 2060 OC, Corsair RM750, PSU, 16GB SSD, RAM, etc.

Thank you for any help you can offer. If you need images, I’m happy to share them to aid troubleshooting.

W
WB03
Junior Member
3
04-19-2020, 03:00 PM
#2
Here are a few simple alternatives:
1. Check if the BIOS has network settings enabled and ensure Wi-Fi is activated.
2. Use an older driver version; some updates can affect network cards, especially on ASUS devices.
3. Inspect the antenna connector pins for damage or misalignment—they can be tricky to install.
4. Use a Wi-Fi dongle to test if Windows can recognize another network card.
5. Consider Ethernet power line adapters as a workaround; they transmit Ethernet via electrical wiring, though performance may vary based on your home’s wiring.
W
WB03
04-19-2020, 03:00 PM #2

Here are a few simple alternatives:
1. Check if the BIOS has network settings enabled and ensure Wi-Fi is activated.
2. Use an older driver version; some updates can affect network cards, especially on ASUS devices.
3. Inspect the antenna connector pins for damage or misalignment—they can be tricky to install.
4. Use a Wi-Fi dongle to test if Windows can recognize another network card.
5. Consider Ethernet power line adapters as a workaround; they transmit Ethernet via electrical wiring, though performance may vary based on your home’s wiring.

K
kungfutyla
Posting Freak
780
04-19-2020, 09:09 PM
#3
I came back from work to play around with it a bit more, and suggestion two really paid off. You're a real smart person! Thanks!
K
kungfutyla
04-19-2020, 09:09 PM #3

I came back from work to play around with it a bit more, and suggestion two really paid off. You're a real smart person! Thanks!

C
cmart592
Member
203
04-25-2020, 02:03 AM
#4
Glad that worked. Keep the working driver on hand because a windows update will update that driver and break it again. There is a way to exclude it from updating but I do not recall the process.
C
cmart592
04-25-2020, 02:03 AM #4

Glad that worked. Keep the working driver on hand because a windows update will update that driver and break it again. There is a way to exclude it from updating but I do not recall the process.

L
loxgirlfriend
Member
209
04-26-2020, 09:34 AM
#5
I'm experiencing the same problem. Would it help if you linked the drivers you downgraded?
L
loxgirlfriend
04-26-2020, 09:34 AM #5

I'm experiencing the same problem. Would it help if you linked the drivers you downgraded?

W
Wastingman
Member
164
04-26-2020, 10:55 AM
#6
The driver connection would be useful as well, especially when encountering similar problems.
W
Wastingman
04-26-2020, 10:55 AM #6

The driver connection would be useful as well, especially when encountering similar problems.

C
Crazydog300
Senior Member
599
04-26-2020, 06:11 PM
#7
Here is a driver that worked for me: https://dlcdnets.asus.com/pub/ASUS/mb/02...?model=TUF GAMING B550-PLUS WIFI II
C
Crazydog300
04-26-2020, 06:11 PM #7

Here is a driver that worked for me: https://dlcdnets.asus.com/pub/ASUS/mb/02...?model=TUF GAMING B550-PLUS WIFI II