Asus support assistance (a fresh chilling tale)
Asus support assistance (a fresh chilling tale)
Hi, The fun began when I decided to build a computer 1 1/2 years ago. As a teen with no job I was relegated to mowing lawns, walking dogs and painting fences. During the last 6 months i began to research and build my parts list. Now being stupid I whent onto the asus support and asked their support people about a mobo i had heard would work, (prime b450 plus). There they told me that yes it would support sli. Turns out it does not... so I whent and talked to them and of course the first guy i talked to was the one (melvin j.) with the bad info in the first place... I ended running circles with him and finally got a case assigned. Now i am waiting for a manager to call me. What i want is for them to replace my mobo with one that does SLI. (Preferably the crosshair vii hero (wifi)). I have evidence against Melvin in the form of screenshots. Any tips/advice/ideas to get what I want?
I'm curious about the outcome of this tale. It seems unlikely they'll take your spot on the board for the next level, though it's evident they're not coming from the ASUS side.
It seems unlikely they’d provide a new board that works with SLI. They won’t be moving you to a ROG model either.
The information you're asking about seems to be about whether a product or service is listed on the official ASUS website and if it's compatible with SLI technology. It's unclear what "website" refers to, but the question focuses on support for SLI and the presence of the product on ASUS' official site.
B450 doesn’t accept SLI support, no matter the brand or maker, whether it’s ASUS or another company. The product details clearly state compatibility with only certain graphics cards. It’s unclear why this would be labeled a "horror story with Asus backing." Possibly someone made an error, but that can happen. Unless you obtained the motherboard directly from ASUS, there’s little you can do. Since only x470 and x570 support SLI and cost more, it seems unlikely anyone will upgrade you for free. In the best case, you might get a small discount if you buy another ASUS item from a reputable seller. Keep in mind, this only works if you can prove to the vendor that the "Melvin" claim was accurate and you still have the Asus B450 receipt. I’m sharing this based on my experience handling similar situations.