Asus RMA process in Europe
Asus RMA process in Europe
Hey there, I've been waiting a month since I filed a warranty claim on my ASUS TUF 3080 and haven't received any updates from either ASUS or the German retailer who processed the RMA. Is there a specific time limit in EU law for warranty claims? The card began showing green indicators while I was using it and contacting support, and they suggested using the retailer to submit the request. They sent me a shipping label the next day, which I used to send the device. Once I got it, they told me to forward it to the manufacturer, then went quiet. When I followed up with an email asking about the status, they just said they didn’t have one. Any suggestions?
Reach out once more. Speak with ASUS directly as well. Keep urging until you receive a reply. That’s the plan.
Genzong has shared multiple updates; review their past posts for more details.