F5F Stay Refreshed Hardware Desktop Asus mini PC (PN52-R5 5600H) works with Ubuntu sometimes without showing the screen even when powered on. Need advice.

Asus mini PC (PN52-R5 5600H) works with Ubuntu sometimes without showing the screen even when powered on. Need advice.

Asus mini PC (PN52-R5 5600H) works with Ubuntu sometimes without showing the screen even when powered on. Need advice.

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DanielEmpire
Posting Freak
781
05-24-2023, 11:56 AM
#1
You're facing some tricky issues with your Asus Mini PC setup. Let's break it down:

1. **TPM Communication Problem**
The "Failed to communicate with TPM chip" message appears when you power on the system. Since you can't disable it in BIOS, check the BIOS settings for any TPM-related options or consider updating your BIOS to the latest version. If available, look for a setting under "Security," "Trusted Platform Module," or similar.

2. **USB Switch Behavior**
When using the USB switch (not connected to the PC), the system freezes or shows a blank screen. This suggests a potential issue with the USB port or driver configuration. Try connecting the keyboard and mouse directly to the PC's USB ports instead of the switch. If that works, the problem is likely with the USB switch or its drivers.

3. **Monitor Issues**
If turning on the PC with monitors doesn't work at all, but it does when connected via USB, it could be a display driver or power issue. Try connecting the monitors directly to the PC's HDMI/DisplayPort ports and see if the system boots normally.

4. **Hardware Concern?**
Based on your description, it seems more like a software or configuration issue rather than a hardware failure. However, if the system keeps freezing or not booting properly, it might be worth checking for firmware updates or contacting Asus support for further assistance.

Let me know what you find when you check the BIOS and USB settings—I'm here to help!
D
DanielEmpire
05-24-2023, 11:56 AM #1

You're facing some tricky issues with your Asus Mini PC setup. Let's break it down:

1. **TPM Communication Problem**
The "Failed to communicate with TPM chip" message appears when you power on the system. Since you can't disable it in BIOS, check the BIOS settings for any TPM-related options or consider updating your BIOS to the latest version. If available, look for a setting under "Security," "Trusted Platform Module," or similar.

2. **USB Switch Behavior**
When using the USB switch (not connected to the PC), the system freezes or shows a blank screen. This suggests a potential issue with the USB port or driver configuration. Try connecting the keyboard and mouse directly to the PC's USB ports instead of the switch. If that works, the problem is likely with the USB switch or its drivers.

3. **Monitor Issues**
If turning on the PC with monitors doesn't work at all, but it does when connected via USB, it could be a display driver or power issue. Try connecting the monitors directly to the PC's HDMI/DisplayPort ports and see if the system boots normally.

4. **Hardware Concern?**
Based on your description, it seems more like a software or configuration issue rather than a hardware failure. However, if the system keeps freezing or not booting properly, it might be worth checking for firmware updates or contacting Asus support for further assistance.

Let me know what you find when you check the BIOS and USB settings—I'm here to help!