Assistance with aftermarket router configuration
Assistance with aftermarket router configuration
Hi, EDIT: WAS ABLE TO FIX THIS BY RESETING ALL PASSWORDS RELATED TO PLUSNET TO THE SAME THING So i bought an aftermarket modem/router to place the one my ISP gives me (plusnet hub one) as i am having problems with ping spiking and when i asked them to look into they basically said no... the unit i bought is a TP-link TD-W9960 my home internet connection is DSL (70MBPS) the issue i am having is i cant get it to connect to the internet when i go though the setup process i tell it i am using plusnet_VDSL (i have checked with plusnet that this is correct) it then asks me for a username and password which i cant get right i have spoken to plusnet about this and there completely unhelpful and there support agents have no idea what there on about and "theres no one else i can speak to thats more technical". If i go to the settings for the ISP router (to manage all settings like port forwarding and so on) i can disconnect it from the internet when i go to reconnect it again it shows me an email address that they have made for me (never seen this before in my life) and it has a password thats 8 characters long that autofills but is hashed (not saved in chromes password manager or anything like that) so i have no idea what it is (theres a show password button but that just clears the password field????) if i reset this username and password the username becomes [email protected] i still have no idea what the password is and after about 10mins the username changes back to the "normal one" they "give me" and the internet connection is restored and works fine again. So if am right i will need the about username the @plusdsl.net one and what ever this password is for the Tp link router to be able to make an internet connection? i hope this makes sense thanks
It seems you're trying to remember the same login password for their broadband service. You checked the Plus portal and found it, but you're still unsure about the correct details. Double-check the website link or contact support for confirmation.