Are you experiencing frequent bluescreen problems and still can't figure out the cause?
Are you experiencing frequent bluescreen problems and still can't figure out the cause?
Hello everyone, this is the first time I’m posting here.
Here’s a brief summary of what I’ve been experiencing:
About two months ago, I set up my PC and have faced no problems until roughly five days ago when I encountered recurring blue screen errors. I’ve managed to reproduce this under various conditions—under load, without load, etc.—and it’s really puzzling!
Below are the details I’ve gathered, trying to be thorough:
PC Specifications:
- Motherboard: MSI MAG B550 Tomahawk Max WiFi AM4
- CPU: AMD Ryzen 9 5900X
- GPU: Gigabyte Radeon RX 7800 XT
- RAM: Corsair Vengance 32GB (2x16GB) at 3200MHz DDR4
- SSD: Crucial P3 Plus 1TB PCIe Gen4 M.2 NVMe
- Power Supply: Corsair 750W RM750e 80+ Gold
Recent Issues:
My PC is increasingly unstable. Occasionally, the whole system crashes with a blue screen and automatic restart. Other times, one monitor freezes while the other displays normally but stops responding, then restarts itself. Sometimes it crashes without a blue screen, requiring a manual reboot.
What I’ve been doing during these incidents:
- Running multiple instances of Rhino 8, Photoshop, and Illustrator simultaneously
- Playing AAA games while streaming and using Discord
- Using MS Word and Spotify
- Doing nothing at all
What the SysnativeBSODCollectionApp reported:
I just generated this output; feel free to share it if needed.
Event Viewer findings:
Unfortunately, most entries are inconsequential, except once it mentioned:
"LSA package is not signed as expected. This can cause unexpected behaviour with credential guard. PackageName: wdigest"
My reaction:
Words are hard to find, my mind is clouded, and I often sound confused.
Any guidance or help would be greatly appreciated. I’ll stay online and keep monitoring this post for the next 10 hours or more, and I’m ready to investigate further or chat if you need more details.
Links:
https://flic.kr/p/2pLDTug
https://flic.kr/p/2pLDTuw
Follow option one from the provided link.
After that, proceed with the next steps:
Create a small memory dump using Windows' built-in feature during a BSOD.
Access File Explorer and go to C:\Windows\Minidump.
Transfer the generated mini-dump files to your Desktop.
Avoid using Winzip; use Windows' native tool instead.
Select the files on your Desktop, right-click them, and choose 'Send to' – Compressed (zipped) folder.
Upload the resulting zip file to the cloud (such as OneDrive or DropBox).
Share the link to the uploaded file so we can review it together.
the drivers i reinstalled improved things at first, but i'm facing the same issue once more...
From the dumps this initially looks rather like a RAM issue. All of the dumps fail with a 0xC000001D exception, that's an illegal instruction attempt. The BSODs all seem to happen at different places and in different modules, and with no third-party drivers referenced.
Since it's a new build (and as I type this I'm on my latest build too - which is only two days old!) the first thing I'd check is that the RAM is on the QVL for the motherboard and CPU. Not being on the QVL doesn't mean it won't work, but when we see BSODs like this on a new build that's always the first thing to check.
The second thing I'd suggest is removing any overclock on the RAM (via XMP or similar) and see whether the problem persists.
Finally, I'd suggest a RAM tests...
Download
Memtest86 (free)
, use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough).
Do this on a different PC if you can, because you can't fully trust yours at the moment.
Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.
Maybe something like a virus or a faulty update occurred. You could attempt a system restore to bring the PC back to its state five days ago or even earlier.
Before performing a system restore...
Check Reliability History/Monitor for any error codes, warnings, or messages from the past 5 days.
Also review Update history for any failed or problematic updates.
Execute the built-in Windows troubleshooters; they might identify and resolve issues.
Additionally, run "dism" and "sfc /scannow".
Refer to the provided links for guidance:
https://www.windowscentral.com/how-use-d...s-10-image
https://www.lifewire.com/how-to-use-sfc-...es-2626161
ram = CMK32GX4M2E3200C16
Corsair 16gb stick Vengeance LPX (part of a 2 stick set) (the 32 in stick numbering = set size)
Motherboard - MAG B550 TOMAHAWK MAX WIFI
I confirmed Corsair has verified this setup with the motherboard. They don't present CPU selection as an option.
https://www.corsair.com/ww/en/p/mem...00...m2e3200c16
MSI only tried one 16gb 3200 mhz stick from Corsair on that board with that CPU range (no specific CPU listed, just a family). CMN32GX4M2Z3200C16
MSI tested Vengeance RAM with the board but not LPX. I assumed the codes matched until I noticed the CMN instead of CMK...
It seems compatible, but running memtest would be wise.