An issue was found during the attempt to activate BitLocker on your notebook.
An issue was found during the attempt to activate BitLocker on your notebook.
You encounter the "Internal error" message while trying to activate BitLocker on your HP EliteBook. Since you have Windows 11 Pro, admin privileges, and UAC enabled, try restarting the device or checking if the BitLocker service is running. If issues persist, ensure the correct license is installed and verify the system meets the requirements.
Check the status of the TPM and follow the recommended procedures for its activation. If issues persist, contact support for further assistance.
It's unlikely the UEFI will support it, so I'd check for a BIOS/UEFI update for the device. Alternatively, you can use registry modifications to activate BitLocker without requiring a TPM, which would lock the drive when it starts. I have several machines that need this done because they're specialty servers lacking TPM or FTPM support.
I just made a change to the bios yesterday, so nothing new should be available. This issue has existed since I first tried to turn on BitLocker last year, then I didn’t attempt it again until now. I didn’t realize my laptop wasn’t originally set up for Windows 11—only because of the processor. I used a registry workaround to try an upgrade, even though I now wish I hadn’t done that, since a 15W CPU makes performance significantly worse across all aspects. The OS also doesn’t run at its full screen refresh rate (120Hz). When I press "prepare tbm," it says the TPM is ready but limited in use, yet the earlier status remains unchanged. It mentions the option to wipe the TPM and reset it to factory settings—would that help?
The laptop claims to have TPM 2.0, but I don’t remember the exact app that confirmed it. The main issue turned out to be the CPU.
The laptop should include a TPM, but it’s unlikely to be a TPM 2.0 model. With the newest BIOS, it probably won’t support one. It looks like you’re trying to bypass the GPO settings to install BitLocker without a TPM. You can still enable Microsoft BitLocker Drive Encryption using alternative methods. This approach is more official and Microsoft tends to discourage such work.
It's odd they mention two versions of TPM. There are also two distinct images for the same notebook—my copy seems to match the third one you sent. Should I reinstall Windows 11? Also, drivers seem to work with both Windows 10 and 11, right? Thanks for the link—I'll give it a try later.
I used to work with a setup that involves accessing the HP BIOS, navigating to the security section, selecting the TPM embedded security option, and turning on TPM State. Then I would clear the TPM during the next boot after saving changes. Be careful though—this action removes any previous TPM settings and keys, which may trigger a warning during the next startup about a configuration update. My current machine is an HP Probook x360 11 g5 EE running Windows 11 Pro (upgraded from Windows 10 Pro), equipped with an Intel Pentium Silver N5030 processor at 1.10 GHz, Intel UHD Graphics 605, 8 GB RAM, and a 512 GB SSD.