Acer Predator Helios 16 experienced issues when under heavy usage.
Acer Predator Helios 16 experienced issues when under heavy usage.
It's an i9-13900HX and top-tier Intel 13th and 14th generation processors can experience instability issues. That applies not just to desktop CPUs but also to mobile ones. The problem might stem from overheating. You should monitor temperatures using tools like HWInfo or AIDA64 to understand the situation. If readings stay below 100°C, it could be a concern. Of course, I might be mistaken. It would be wise to bring it to a local repair shop for a more accurate diagnosis. Regarding the BIOS reset, you'll need to clear the CMOS to change the BIOS settings.
Hi, thank you for your message. It seems the CPU temperature occasionally goes above 100 degrees, though only briefly, which makes me think this might be a GPU issue. I took my computer to a decent repair shop, but they couldn't help with the problem. They possibly assumed it was a software-related issue or just didn’t want to spend time figuring out the root cause. Regarding the BIOS password, I’ve already reset the CMOS several times without success. The repair shop I mentioned also couldn’t reset it safely due to hardware risks. I’m not sure what the exact term is in English, so I’ll have to send it to Acer’s service center instead—it should be more affordable and less urgent.
They think it's a software issue? Have you attempted a full reinstall of Windows via a USB drive? Have you explored other repair services? A shop that also handles board repairs would be useful. I don't have much insight on temperatures since these newer chips can operate at high speeds. The BIOS password is likely stored separately, preventing its reset. It's worth getting another opinion from a different repair shop. The last thing that comes to mind is updating the BIOS, especially with a password—this usually resets everything back to defaults. They seem to associate the problem with the GPU, and the unstable Intel CPU is often blamed on the GPU. The error indicates the GPU stopped responding and was marked as removed.
I replaced all the windows right away after receiving the notebook because I switched to Windows 10 instead of Windows 11. I also attempted to uninstall the GPU drivers using DDU and tried several different driver versions. Updating the BIOS was an option, but it would require a password and I don’t have a USB drive with me at the moment. It’s possible the issue isn’t related to the GPU.
You encountered an issue while trying to install the latest BIOS update. The error likely relates to the installation process or compatibility. Double-check the drive path and ensure the update is compatible with your system version. If problems persist, contact support for further assistance.
Do you have an idea about how to get sure about that, because i even disabled turbo clock wiht a third party software so the cpu ran on like 2.0 Ghz or something like that, but I still had a crash window under Ezbench.