A spirit is interacting with my screen!
A spirit is interacting with my screen!
Hi There. I’m dealing with a Dell XPS 15 9510 that’s been acting strange for a couple of years. It starts giving me ghost touches on the touch screen—like if I tap the lower left corner, suddenly lots of other areas light up, opening links or closing tabs. It keeps happening until I stop touching it. A tech said it’s probably a hardware problem and suggested returning the laptop to Dell. I bought a brand new, unopened copy and put it in my storage drive, but the ghost touches still appear. Then I swapped in a fresh Windows installation on an old drive, and it worked perfectly. Now there are no ghost touches at all. I’m trying to figure out if the issue is with the storage drive, a driver problem, or something else. Could it be the drive? Should I try installing a touchscreen driver or do a clean Windows install to fix this? Thanks for your help!
The touch function may need additional drivers for it to work. If those are not installed, then it may lead you to think it's "not a hardware problem". From the drive that's affected with the phantom touch problem, remove touch drivers and then reinstall them. See if Dell has a updated drivers for it, no have, then just download whatever they have. The version from still has problem, then try and see if Windows update can find whatever touch driver it wants to install.
You can check the touch function drivers using Device Manager. If both installations have the same drivers, it likely resolves any driver issues.
The driver on the faulty machine is newer than the driver on the working machine. I would like to attempt rolling back the driver. I have never done that. What is the easiest way? I tried "Rollback Driver" under properties tab for the driver in Device Manager, but it is shadowed out and won't let me click. Thanks.
Open the touch driver settings, check the driver date for comparison and version details, this information appears under the driver section. The rollback option is hidden because Windows has identified the optimal driver for your system or there are no available drivers to revert to. Rollback appears only after a newer driver is installed and you wish to revert to the previous one. Remove the touch driver, restart your device, and allow Windows to re-detect it or visit Dell's support site to explore available touch drivers for your laptop.