F5F Stay Refreshed Hardware Desktop A potential issue with a 2.5 port failure could involve connectivity problems or signal loss.

A potential issue with a 2.5 port failure could involve connectivity problems or signal loss.

A potential issue with a 2.5 port failure could involve connectivity problems or signal loss.

R
ricby
Senior Member
681
04-05-2022, 03:31 PM
#1
I'm facing a problem with my new computer near the RMA deadline. I have a z790 pro rs wifi board. My router has a 5gb port connected to the 2.5gb slot on the motherboard, but it's not working properly. I recall it functioning before. I've tested using the 5gb port on a laptop, which received a signal. I also tried another cable from the desktop to it—it behaves oddly. When using the 5gb port, it connects for about 18 seconds before failing and restarting the timer. It shows Ethernet Not Connected even though it's a full 1000/1000 connection. Switching to a 1gb port works, but I can't identify the network and it claims no internet. I also can't access web pages without Wi-Fi. I've tried getting insurance through All-State, but I'm hoping for a direct replacement from ASRock if needed. The CPU is mounted with a thermal right contact frame, and I'm wondering if it just needs to be repositioned.
R
ricby
04-05-2022, 03:31 PM #1

I'm facing a problem with my new computer near the RMA deadline. I have a z790 pro rs wifi board. My router has a 5gb port connected to the 2.5gb slot on the motherboard, but it's not working properly. I recall it functioning before. I've tested using the 5gb port on a laptop, which received a signal. I also tried another cable from the desktop to it—it behaves oddly. When using the 5gb port, it connects for about 18 seconds before failing and restarting the timer. It shows Ethernet Not Connected even though it's a full 1000/1000 connection. Switching to a 1gb port works, but I can't identify the network and it claims no internet. I also can't access web pages without Wi-Fi. I've tried getting insurance through All-State, but I'm hoping for a direct replacement from ASRock if needed. The CPU is mounted with a thermal right contact frame, and I'm wondering if it just needs to be repositioned.

L
LadyBiscoito
Member
111
04-15-2022, 11:19 PM
#2
Your connection on the back of the board isn't linked directly to the CPU, which means a new frame won't fix it. Does your desktop Ethernet function with another port?
L
LadyBiscoito
04-15-2022, 11:19 PM #2

Your connection on the back of the board isn't linked directly to the CPU, which means a new frame won't fix it. Does your desktop Ethernet function with another port?

B
beth04
Member
156
04-18-2022, 04:36 AM
#3
I've tested it on different ports in the router. When using a standard 1GB port, it displays "unidentified network, no internet." If connected to the 5GB port, it shows "ethernet, not connected." I haven't used any crossover cables yet.
B
beth04
04-18-2022, 04:36 AM #3

I've tested it on different ports in the router. When using a standard 1GB port, it displays "unidentified network, no internet." If connected to the 5GB port, it shows "ethernet, not connected." I haven't used any crossover cables yet.

S
seigneurZOZ
Member
126
04-25-2022, 09:43 PM
#4
Reinsert it into the 1GB port and run some diagnostics there. It seems like a fixable issue.
S
seigneurZOZ
04-25-2022, 09:43 PM #4

Reinsert it into the 1GB port and run some diagnostics there. It seems like a fixable issue.

S
souta05
Junior Member
3
04-25-2022, 09:58 PM
#5
i had it in the 1gb port, so i ran ipconfig release and renew, reset the computer twice, turned off wifi to force it to use ethernet, but nothing changed.
S
souta05
04-25-2022, 09:58 PM #5

i had it in the 1gb port, so i ran ipconfig release and renew, reset the computer twice, turned off wifi to force it to use ethernet, but nothing changed.