F5F Stay Refreshed Hardware Desktop 9th model 13900k crash without BSOD

9th model 13900k crash without BSOD

9th model 13900k crash without BSOD

I
iSamual
Junior Member
4
05-02-2022, 07:33 PM
#1
The problem I'm facing is that my new computer shuts down abruptly without a crash screen, as if it was simply turned off. The CPU model is i9 13900k, GPU is 4090 Founders Edition, motherboard Z790-P, Wi-Fi DDR4, 10TB SSD, black color, Samsung 980 Pro, 2TB PSU from Corsair HX1200, RAM CORSAIR vengeance 4x16GB, and a H100i cooler. The OS is Win 10 for x64.

Things I've attempted:
- Replaced GPU and RAM
- Inspected all cables carefully
- Restarted multiple times
- Verified all updates
- Deleted Epic Launcher completely and reinstalled

During Fortnite play, the screen either goes black or freezes, causing the game to crash or restart. More often than not, the game stops working properly. Lowering the game settings extends the session a bit, but I haven't completed a full match. No BSOD has occurred, so no error codes appear.

I'm currently trying other games to see if it's just Fortnite or Epic Launcher that triggers the issue. Attached are short video clips showing the crashes. Any assistance would be greatly appreciated. Thanks, Snapchat-178251553.mp4 Snapchat-259349199.mp4 Snapchat-1697902665.mp4 Snapchat-2104140721.mp4 Snapchat-795665914.mp4
I
iSamual
05-02-2022, 07:33 PM #1

The problem I'm facing is that my new computer shuts down abruptly without a crash screen, as if it was simply turned off. The CPU model is i9 13900k, GPU is 4090 Founders Edition, motherboard Z790-P, Wi-Fi DDR4, 10TB SSD, black color, Samsung 980 Pro, 2TB PSU from Corsair HX1200, RAM CORSAIR vengeance 4x16GB, and a H100i cooler. The OS is Win 10 for x64.

Things I've attempted:
- Replaced GPU and RAM
- Inspected all cables carefully
- Restarted multiple times
- Verified all updates
- Deleted Epic Launcher completely and reinstalled

During Fortnite play, the screen either goes black or freezes, causing the game to crash or restart. More often than not, the game stops working properly. Lowering the game settings extends the session a bit, but I haven't completed a full match. No BSOD has occurred, so no error codes appear.

I'm currently trying other games to see if it's just Fortnite or Epic Launcher that triggers the issue. Attached are short video clips showing the crashes. Any assistance would be greatly appreciated. Thanks, Snapchat-178251553.mp4 Snapchat-259349199.mp4 Snapchat-1697902665.mp4 Snapchat-2104140721.mp4 Snapchat-795665914.mp4

M
miningmario101
Member
71
05-03-2022, 01:23 AM
#2
It's suggested to verify if the CPU is properly connected or if the power supply in your area might be faulty. Consider testing with another socket if needed.
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miningmario101
05-03-2022, 01:23 AM #2

It's suggested to verify if the CPU is properly connected or if the power supply in your area might be faulty. Consider testing with another socket if needed.

M
miauw01
Junior Member
10
05-05-2022, 02:42 AM
#3
Check the temperature using MSI Afterburner. Reconnect the GPU power cable correctly. Do this only if the CPU is overheating; otherwise, it’s a waste of time. You could make things worse.
M
miauw01
05-05-2022, 02:42 AM #3

Check the temperature using MSI Afterburner. Reconnect the GPU power cable correctly. Do this only if the CPU is overheating; otherwise, it’s a waste of time. You could make things worse.

E
EnderMuffin11
Junior Member
11
05-05-2022, 09:54 AM
#4
Do you remember the specific error displayed during the BSOD? If not, reset the NVIDIA drivers using DDU and then reinstall the latest update.
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EnderMuffin11
05-05-2022, 09:54 AM #4

Do you remember the specific error displayed during the BSOD? If not, reset the NVIDIA drivers using DDU and then reinstall the latest update.

D
DeatopCraft
Member
72
05-05-2022, 05:28 PM
#5
I faced the same issue, so I assisted in swapping the RAM slots from A1 B1 to A2 B2.
D
DeatopCraft
05-05-2022, 05:28 PM #5

I faced the same issue, so I assisted in swapping the RAM slots from A1 B1 to A2 B2.