F5F Stay Refreshed Hardware Desktop 18 Crash, restart and WHEA 18 Cache Hierarchy Issue after launching The Sims 4.

18 Crash, restart and WHEA 18 Cache Hierarchy Issue after launching The Sims 4.

18 Crash, restart and WHEA 18 Cache Hierarchy Issue after launching The Sims 4.

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Mighty_Checken
Junior Member
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32
07-05-2016, 09:48 AM
#1
Earlier, when I encountered issues, I would restart the PC and experience WHEA 18 errors in games. At that time, I was using a Gigabyte RX5600XT card, which helped pinpoint the problem. I sent it in for repair and installed my current Sapphire Pulse RX550 2GB card. It has performed well in titles like Genshin Impact, Skyrim, Destiny 2, and Kingdom Come Deliverance, though it runs a bit slower than the other model. Recently, things changed when I started playing The Sims 4 again after updating the game and mods. The first red flag came when my save file disappeared during a load. After exiting and updating another mod, the situation worsened: the game crashed with a black screen, followed by a WHEA 18 Cache Hierarchy error in Event Viewer. I thought it might be hardware failure, so I repaired The Sims via EA, reloaded the save, and successfully restored my character. Playing for a while confirmed everything worked. Then I tried Destiny 2 to ensure stability. It didn’t crash this time, and I was able to access my saved progress. This resolved the issue, but it still felt uncertain given how often similar errors appeared before. I’m wondering if a corrupted game could indeed trigger a WHEA 18 error, or if it was just one of several hardware problems. I’ve followed steps like updating drivers, overclocking the card, boosting memory speeds, and ensuring BIOS is current. I also ran diagnostics with Stable Diffusion in CPU-only mode and tested my RAM with memtest86+ and Testmem5—no faults detected.
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M
Mighty_Checken
07-05-2016, 09:48 AM #1

Earlier, when I encountered issues, I would restart the PC and experience WHEA 18 errors in games. At that time, I was using a Gigabyte RX5600XT card, which helped pinpoint the problem. I sent it in for repair and installed my current Sapphire Pulse RX550 2GB card. It has performed well in titles like Genshin Impact, Skyrim, Destiny 2, and Kingdom Come Deliverance, though it runs a bit slower than the other model. Recently, things changed when I started playing The Sims 4 again after updating the game and mods. The first red flag came when my save file disappeared during a load. After exiting and updating another mod, the situation worsened: the game crashed with a black screen, followed by a WHEA 18 Cache Hierarchy error in Event Viewer. I thought it might be hardware failure, so I repaired The Sims via EA, reloaded the save, and successfully restored my character. Playing for a while confirmed everything worked. Then I tried Destiny 2 to ensure stability. It didn’t crash this time, and I was able to access my saved progress. This resolved the issue, but it still felt uncertain given how often similar errors appeared before. I’m wondering if a corrupted game could indeed trigger a WHEA 18 error, or if it was just one of several hardware problems. I’ve followed steps like updating drivers, overclocking the card, boosting memory speeds, and ensuring BIOS is current. I also ran diagnostics with Stable Diffusion in CPU-only mode and tested my RAM with memtest86+ and Testmem5—no faults detected.

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xYuuki14
Junior Member
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07-20-2016, 09:55 PM
#2
Bump since nobody but me is replying to this after 3 hours. Some more details: My RX550 doesn't go above 66C with the overclock mentioned above. But that's just the GPU temps, the card doesn't have sensors to measure VRAM temps. CrystalDiskInfo shows that my NVME C: drive is at 98% health. My wifi card the TP-Link WN881ND does crash my PC sometimes, with either a Driver IRQL or System Thread Exception BSOD. I use the drivers from the TP-Link website, but that isn't the latest dated one. sfc /scannow says "Windows Resource Protection did not find any integrity violations." I really hope this is just a hiccup due to the Sims 4 game and not a sign of imminent GPU failure...(the card was bought brand new in August 2021)
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xYuuki14
07-20-2016, 09:55 PM #2

Bump since nobody but me is replying to this after 3 hours. Some more details: My RX550 doesn't go above 66C with the overclock mentioned above. But that's just the GPU temps, the card doesn't have sensors to measure VRAM temps. CrystalDiskInfo shows that my NVME C: drive is at 98% health. My wifi card the TP-Link WN881ND does crash my PC sometimes, with either a Driver IRQL or System Thread Exception BSOD. I use the drivers from the TP-Link website, but that isn't the latest dated one. sfc /scannow says "Windows Resource Protection did not find any integrity violations." I really hope this is just a hiccup due to the Sims 4 game and not a sign of imminent GPU failure...(the card was bought brand new in August 2021)

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